(CSR) - Customer Service Representative

Bocatti Experience; Miami (FL); Vor Ort; USD 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

Flexible scheduling

Opportunities to work at events

Supportive team environment

Zusammenfassung

Bocatti Experience in Miami, FL is seeking a Customer Service Representative to be the first point of contact for clients and guests. You will assist with inquiries, reservations, and event-related questions, ensuring a positive guest experience.

Eligible candidates should be able to work evenings and weekends, communicate clearly, and document interactions. This role supports front-of-house operations during events and collaborates with event and kitchen teams.

Qualifikationen

• Strong verbal and written communication skills.
• Ability to multitask and remain organized.
• Comfortable using basic computer systems and scheduling tools.

Aufgaben

• Respond to customer inquiries via phone, email, and in person.
• Assist with reservations, bookings, and scheduling support.
• Address customer questions and concerns professionally.

Kenntnisse

Communication skills

Multitasking

Organized

Ausbildung

High school diploma or equivalent

Tools

Scheduling tools

Jobbeschreibung

About Us

Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in Miami, FL.

Position Overview

The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Assist with reservations, bookings, and basic scheduling support
• Address customer questions and concerns in a professional manner
• Document customer interactions and update internal records
• Coordinate with event, kitchen, and service teams as needed
• Support front-of-house operations during events when required
• Follow company policies and customer service standards

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills
• Ability to multitask and remain organized
• Comfortable using basic computer systems and scheduling tools
• Ability to work evenings and weekends as required
• Professional demeanor and problem-solving mindset

Schedule & Compensation

• Employment Type: Full-time or part-time
• Schedule:Typical workdays Monday-Friday
• Standard shifts: 8 hours

Benefits

• Flexible scheduling
• Opportunities to work at various events
• Supportive team environment