CSR/ Customer Service Representative

Collabera; Chandler (AZ); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Life insurance

Job summary

A staffing and consulting firm is looking for a Customer Service Representative in Chandler, AZ. This contract position involves providing excellent customer service in a fast-paced banking environment. Ideal candidates will have strong communication skills and 2+ years of experience. Benefits include medical, dental, vision insurance, and paid time off.

Qualifications

• 2 or more years of customer service experience required.
• Ability to navigate multiple screens/systems while engaging clients.
• Proficiency in using Microsoft Office applications.

Skills

Customer service experience

Computer literacy

Strong communication skills

Ability to work under pressure

Ability to resolve difficult situations

Positive attitude

Tools

Outlook

Word

PowerPoint

Job description

Apply for the CSR/ Customer Service Representative role at Collabera.

This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$18.00/hr - $21.00/hr

Position Details

• Client: Banking Industry
• Job Title: Customer Service Representative
• Location: Chandler, AZ 85224 Onsite
• Duration: 12 Months + Possible Extension/Conversion
• Schedule: Mon-Fri: Std Business Hours
• Start Date: ASAP - Apply Now!
• Pay Range: $18/hr - $21/hr

Required Skills

• 2 or more years of customer service experience and below skills.
• Ability to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information.
• Computer literacy and proficiency in using Outlook, Word, and PowerPoint is a requirement.
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constantly changing call center environment.
• Strong communication skills, great grammar, and ability to communicate with management, peers, and clients.
• Robust customer service skills and ability to resolve and de‑escalate difficult situations and prevent client dissatisfaction with respect and poise.
• Positive attitude, embracing coaching as an opportunity to improve in current role.
• Ability to handle confidential matters and sensitive information responsibly.
• Ambitious and self‑motivating.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term disability insurance, short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually (subject to applicable eligibility requirements).

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Other

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