Banking Customer Service Representative

Collabera; Phoenix (AZ); Hybrid; USD 33,062 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid vacation time

Job summary

A leading staffing and recruitment firm is seeking a Banking Customer Service Representative in Phoenix, AZ. In this hybrid contract role, you will assist customers with inquiries and complaints related to financial products. Responsibilities include conducting research, resolving client issues, and ensuring compliance with internal standards. Ideal candidates will have strong customer service skills and problem-solving abilities, ensuring a positive experience for clients while navigating complex transactions.

Qualifications

• Experience in customer service or banking industry.
• Ability to handle inquiries and complaints effectively.
• Strong analytical skills for resolving client issues.

Responsibilities

• Support customers with inquiries related to financial services.
• Conduct research to resolve client issues.
• Process transactions and ensure compliance with company standards.

Skills

Customer service skills

Problem-solving skills

Financial product knowledge

Job description

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This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $25.00/hr

Title: Banking Customer Service Representative

Location: Phoenix, AZ 85027

Duration: 12 months of contract | Hybrid

PayRange: $24/Hr. to $25/Hr.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term disability insurance, short‑term disability insurance, paid parking/public transportation (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Job Description:

• Support internal and external customers with inquiries and complaints regarding financial products and services.
• Seek ways to determine appropriate courses of action, conduct investigative steps to identify the issues, and process complex transactions online.
• Perform moderately complex research to resolve client issues and review complaints for regulatory and non‑regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Other

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