Client Service Representative $21/Hr

VCA Animal Hospitals, Inc; Fremont (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

VCA Animal Hospitals, Inc. in Fremont, CA seeks a customer service-focused team member to greet clients and guide pets to exam rooms. The role involves scheduling and confirming appointments, plus following up with clients to ensure satisfaction.

You will explain fees, process payments, and recommend products and services, including prescriptions, while assisting with medical records and daily clinic operations. Flexibility for non-traditional hours and strong communication are essential.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED.
• Excellent listening and communication skills; compassionate toward pets and people.

Responsibilities

• Greet visitors, answer phones, guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Present and explain fees and process payments.
• Recommend products and services, including prescriptions.
• Answer questions about products/services and educate on pet care.
• Maintain medical records, charts, reports, and correspondence.

Skills

Customer service

Communication skills

Compassion for pets

Decision-making

Problem-solving

Adaptability

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• Flexible Hours.
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com