Online Customer Service Representative | Entry Level

AIL; Jordan (UT); Remote; USD 40,000 - 90,000; Full time

Benefits offered by this job

100% Remote work

Weekly commissions

Mentorship & Training

Job summary

AO | Globe Life is hiring an Entry Level Online Customer Service Representative. This fully remote role focuses on client support, enrollment guidance, and ongoing service for individuals and families. Training and mentorship are provided to help you succeed without prior insurance experience.

You will engage via virtual appointments, answer questions, and build long-term client relationships while working in a flexible, commission-based structure with weekly pay and bonuses.

Qualifications

• Entry-level opportunity; no insurance experience required.
• Must be legally eligible to work in the United States and reside in the U.S.
• Excellent communication and client service skills are essential.

Responsibilities

• Support clients through virtual appointments via Zoom and phone.
• Explain available benefits and assist with enrollment.
• Provide ongoing client support and maintain accurate records.

Skills

Customer service

Communication

Time management

Zoom

Tools

Zoom

Job description

Online Customer Service Representative - Entry Level

Company: AO | Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Experience: Entry Level | No Insurance Experience Required
Schedule: Flexible | Work From Home
Compensation: Commission-Based | Weekly Pay + Performance Bonuses
Training: Full Training, Licensing Guidance & Mentorship Provided

No Experience? No Problem. Start Your Career From Home.

Are you looking for an online customer service career that gives you the flexibility to work from home while developing valuable professional skills and creating opportunities for long-term growth?

AO | Globe Life is expanding our virtual team and seeking motivated, dependable, and people-focused professionals to join us as Remote Client Success Specialists.

You’ll connect with individuals and families through scheduled virtual appointments, answer questions, explain available benefits, assist with enrollment, and provide ongoing client support.

This opportunity combines customer service, client relationship management, benefits education, and consultative insurance sales.

No previous insurance experience is required. We provide comprehensive training, mentorship, and licensing guidance to help you get started.

• 100% Remote / Work From Home
• Entry Level – No Experience Required
• Qualified Client Opportunities Provided
• No Traditional Cold Calling
• No Lead Purchasing Required
• Weekly Commission-Based Pay + Bonuses
• Flexible Scheduling
• Training & One-on-One Mentorship
• Residual & Renewal Income Opportunities
• Leadership & Career Advancement

What You'll Do

As a Remote Client Success Specialist, you’ll help create a positive client experience from the initial consultation through enrollment and ongoing service.

Customer Service & Client Support

• Meet with prospective and existing clients through scheduled Zoom and phone appointments
• Connect with individuals and families interested in learning about available benefits
• Listen to client needs, priorities, and concerns
• Answer questions clearly, professionally, and promptly
• Provide personalized guidance based on individual needs
• Build positive, long-term client relationships
• Provide ongoing follow-up and customer service
• Maintain accurate digital records and documentation
• Manage appointments, schedules, and follow-up activities efficiently

Benefits Education & Enrollment

Once appropriately licensed, you’ll help clients understand available financial protection options.

Responsibilities may include:

• Conducting virtual benefit consultations
• Explaining life, accident, and supplemental health insurance options
• Reviewing available coverage with clients
• Helping clients identify their individual and family protection needs
• Providing needs-based recommendations
• Assisting with applications and enrollmentConducting applicable policy and benefit reviews
• Assisting with beneficiary updates and service requests
• Providing ongoing support after enrollment

Our approach emphasizes education, personalized service, and long-term relationships— not high-pressure sales tactics.

Qualified Client Opportunities – No Traditional Cold Calling

Focus your time on helping people rather than purchasing leads or relying on traditional cold prospecting.

Representatives connect with qualified client opportunities, including individuals and families interested in learning more about available benefits.

No traditional cold calling and no purchasing leads.

Your focus is on:

Connecting > Listening > Educating > Helping > Following Up

100% Online / Work From Home

Build your career from home in a modern virtual environment.

• No daily commute
• Virtual client appointments
• Remote onboarding and training
• Online coaching and mentorship
• Virtual team collaboration
• Flexible scheduling opportunities
• Modern digital business systems

You’ll have flexibility while maintaining the consistency, professionalism, and availability needed to serve clients and achieve your goals.

Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity, not an hourly or salaried customer service position.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Recognition incentives
• Leadership compensation as you advance
• Additional performance-based rewards

Uncapped Earning Potential

There is no predetermined earnings ceiling on commission-based production.

Individual earnings vary based on activity, production, consistency, and results and are not guaranteed.

No Experience? We'll Train You.

Previous insurance experience is not required.

Our training and professional development may include:

• Structured virtual onboarding
• State insurance licensing guidance
• Product and benefits education
• Customer service development
• Consultative sales training
• Communication and active-listening skills
• Relationship-building techniques
• Virtual presentation development
• Enrollment systems and procedures
• One-on-one mentorship
• Weekly virtual coaching
• Leadership development
• Ongoing professional education

We value attitude, professionalism, work ethic, coachability, and willingness to learn as much as previous experience.

Insurance Licensing

You do not need to already have an insurance license to apply.

Because this position involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.

Licensing guidance and support are provided throughout the process.

Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Union representation and professional support
• Renewal and residual income opportunities
• Professional coaching and mentorship
• Leadership development programs
• Virtual technology and business resources

Eligibility, qualification periods, and applicable requirements may apply.

Performance Rewards & Incentives

Strong performance may create opportunities to qualify for:

• Company-sponsored incentive travel
• Leadership conferences
• Professional development events
• Team-building experiences
• Performance contests and awards
• Recognition programs
• Additional leadership opportunities

Performance incentives are subject to applicable qualification requirements.

Start Entry Level. Build Toward Leadership.

Your first position doesn't have to be your final position.

Representatives who demonstrate consistent performance, initiative, professionalism, and leadership potential may pursue development opportunities in:

Client Success > Benefits Specialist > Trainer/Mentor > Team Leadership > Management

Advancement is based on performance, consistency, professional development, and demonstrated leadership ability—not simply tenure.

Who We're Looking For

You may be a great fit if you're:

• Friendly and comfortable communicating with people
• An excellent listener who enjoys helping others
• Professional, dependable, and organized
• Self-motivated and personally accountable
• Strong at problem-solving and critical thinking
• Comfortable learning new technology
• Able to manage your time effectively
• Comfortable working independently from home
• Able to collaborate within a virtual team
• Coachable and receptive to feedback
• Goal-oriented and motivated by achievement
• Interested in building a long-term career

Previous experience in customer service, retail, hospitality, healthcare, education, administration, banking, call centers, military service, client relations, financial services, recruiting, or sales can be helpful—but is not required.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating through Zoom and phone
• Be willing to participate in required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Fully Virtual Interview Process

Qualified applicants will complete a brief career overview covering the position, commission-based compensation, licensing requirements, training, client opportunities, and advancement potential.

Candidates interested in moving forward will then have the opportunity to participate in a live Zoom interview with our hiring team.

The entire interview process is conducted virtually for convenience and accessibility.

Ready to Start Your Remote Career?

If you're looking for an entry-level online customer service opportunity where you can work from home, help families, receive comprehensive training, develop valuable professional skills, and create opportunities for long-term earning and career growth, we'd like to hear from you.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.