CSR (55961)

The SEER Group; El Cerrito (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

The SEER Group is seeking a Customer Service Representative in California to deliver the highest level of service to customers. The role demands excellent communication, active listening, and a service-oriented approach to resolving customer grievances.

Candidates should have a high school diploma or equivalent and experience with Microsoft Office Suite. This is a full-time on-site position based in California, requiring strong prioritization in a fast-paced environment.

Qualifications

• Excellent communication skills with active listening.
• Strong written and verbal communication.
• Service-oriented and able to resolve customer grievances.
• Ability to prioritize tasks in a fast-paced environment.
• Requires a high school diploma or equivalent.
• Experience with Microsoft Office Suite.

Responsibilities

• Deliver the highest level of quality of service to our customers.
• Respond to customer inquiries and provide accurate information in a timely manner.
• Document interactions and follow up as needed to resolve issues.

Skills

Communication

Active listening

Written and verbal communication

Service orientation

Grievance resolution

Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Customer Service Representative will deliver the highest level of quality of service to our customers.

Qualifications

Competencies

Excellent communication skillsincludingactive listening. Strong written and verbal communication skills.Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-pacedenvironment.

Education and Experience

Requires a high school diploma and/or equivalent.Previouscustomer service experience is preferred. Must have experience with Microsoft Office Suite.