CSR 1 - Case Services and Outreach

Manpower; San Francisco (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Healthcare Outreach & Enrollment Services seeks a CSR 1 - Case Services and Outreach to join the Field Operations team in California. You will conduct face-to-face outreach, provide enrollment broker services, and help beneficiaries with enrollment and disenrollment, including exemptions and waivers.

The role requires strong communication, attention to enrollment documentation, and the ability to work in a fast-paced environment.

Qualifications

• High School diploma, GED, or equivalent.
• Knowledge of the local community.
• Computer literacy and MS Office proficiency.
• Typing 20+ WPM and strong communication.
• Valid CA driver's license with insurance.

Responsibilities

• Conduct face-to-face outreach and provide enrollment broker services to beneficiaries.
• Present Managed Care Options and help beneficiaries understand and use their plans.
• Assist with enrollment and disenrollment, including exemptions and waivers.
• Maintain accurate daily CRM documentation and transmit data per policy.
• Support field operations, assist other staff, and help train new team members.

Skills

Communication

Detail-oriented

Organizational skills

Presentation skills

Travel willingness

Education

High School Diploma

Tools

MS Office

CRM software

Job description

Our client, Healthcare Outreach & Enrollment Services is seeking a CSR 1 - Case Services and Outreach to join their team. As a CSR 1 - Case Services and Outreach, you will be part of the Field Operations team supporting CA HCO program activities. The ideal candidate will have strong community-facing communication, a detail-oriented approach to enrollment documentation, and the confidence to work in a fast-paced, deadline-driven environment.

Job Title: CSR 1 - Case Services and Outreach

Pay Range: $20.00/hour

What's the Job?

• Conduct face-to-face outreach and provide enrollment broker services to beneficiaries through group and individual presentations.
• Present Managed Care Options to beneficiaries and help them understand and use their health care plans.
• Assist beneficiaries with enrollment and disenrollment, including medical exemptions and waiver inquiries.
• Maintain accurate daily documentation in a Customer Relationship Management (CRM) database and transmit enrollment/disenrollment data to the central processing facility in accordance with program policies.
• Support daily field operations by assisting other Enrollment Service Representatives, helping train new staff, and reviewing knowledge base content for accuracy and improvement recommendations.

What's Needed?

• High School diploma, GED, or equivalent certification; knowledge of the community to be served.
• Computer literacy and ability to work with MS Office (Excel, Word, PowerPoint) and quickly learn new software programs.
• Type 20+ wpm and strong organizational, interpersonal, written, and verbal communication skills.
• Ability to travel throughout the county and surrounding counties as needed with a valid CA drivers license and evidence of insurance; driving is required.
• Fluency in threshold languages, including reading and writing ability, to support beneficiary communication needs.

What's in it for me?

• Full-Time Temp position for 3 months with Monday to Friday hours (8am to 5pm PST).
• Opportunity to make a direct impact by helping beneficiaries navigate enrollment, disenrollment, and medical exemption/waiver processes.
• Structured field and office work environment with clear performance standards and production/quality assistance goals.
• Support through training and guidance responsibilities, including assisting with onboarding and knowledge base improvements.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)