Certified Enrollment Counselor

Alexander Valley Healthcare; Cloverdale (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Flexible Spending Account

Employee Assistance Program

Life/ADD Insurance

Long Term Disability Insurance

Job summary

Alexander Valley Healthcare is seeking a community outreach/ enrollment counselor to assist individuals and families with applications for Covered California and Medi-Cal programs. You will conduct outreach, screen eligibility, and help with recertifications in a fast-paced clinic environment.

Ideal candidates communicate well, multitask effectively, and may use bilingual skills to support diverse populations.

Qualifications

• High School Diploma or Equivalent.
• Covered California Enrollment Counselor Certification.
• Medi-Cal and various state funded program certifications.

Responsibilities

• Perform community outreach activities as directed.
• Assist individuals and families with applications for state funded health coverage and related programs.
• Reach uninsured patients for eligibility screening into health coverage programs.
• Complete logs and reports for outreach activities.
• Assist with sliding scale applications and re-certifications.
• Maintain up-to-date knowledge of special funding for outreach programs.

Skills

People skills

Telephone skills

Multitasking

English communication

Basic computer skills

Bilingual skills

Education

High School Diploma or Equivalent

Covered California Enrollment Counselor Certification

Medi-Cal and state certifications

Tools

Enrollment software

Logging/reporting systems

Job description

Job Duties and Responsibilities:

• Perform community outreach activities as directed.
• Assist individuals and families with completion of applications for state funded health coverage, Covered California Plans, Patient Assistance Prescription Programs, and Cal Fresh (food stamp program) Program.
• In reach to current uninsured health center patients for eligibility screening into various health coverage programs.
• Complete logs and reports as required for outreach activities.
• Assist individuals and their families with our sliding scale applications and re-certifications.
• Ensure current knowledge base of any special funding for outreach programs.
• Develop packets of materials for specific outreach programs.
• Perform activities to include, but not limited to, presentations to school and community organizations and at work sites.
• Other duties as assigned.

Knowledge, Skills and Experience:

• Ability to calculate figures and amounts such as discounts.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
• Exceptional people and telephone skills.
• Must be able to multi task, while maintaining a courteous and pleasant attitude towards the public and coworkers.
• Ability to adapt to various job duties and focus quickly.
• Bilingual skills a plus.
• Basic computer skills required.

Education/Licensing/Training:

• High School Diploma or Equivalent.
• Covered California Enrollment Counselor Certification.
• Medi-Cal and various state funded program certifications.

Physical Demands:

• Sitting: Up to 20% of the workday may be spent sitting.
• Lifting: Lifting may include up to 25lbs. in moving equipment or assisting disabled patients.
• Carrying: Up to 25% of the day may include carrying objects weighting up to 10lbs.
• Pushing/Pulling: Up to 5% of the day may require pushing or pulling equipment, drawers, and carts.
• Climbing: No more than 1% of the time may include climbing one flight of stairs.
• Balancing: Up to 1% of the time may be required to use a footstool in retrieving supplies.
• Stooping/Kneeling: Up to 5% of the workday is spent stooping or kneeling to open drawers.
• Bending: Up to 25% of the workday may be spent in bending at the waist picking up charts and supplies.
• Reaching/Stretching: Up to 3% of the time may require or stretching to retrieve equipment or documents.
• Handling: Hand and wrist movement is required 50% of the workday in computer entry.
• Fingering: Up to 50% of the workday involves typing in the computer, receiving and sending messages.
• Feeling: Normal tactile feeling is required to perform all job duties.
• Twisting: Up to 5% of the day may be required in retrieving supplies or equipment.
• Talking: Average ability and fluency in English is required in communicating with patients, staff, and outside agencies.
• Hearing: Average ability is required in answering the telephone and performing all job duties.
• Seeing: Average ability is required to read and follow instructions and assisting patients.

Personal/Relationships/Behavior:

• Displays cheerful demeanor and makes positive comments when on duty.
• Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
• Displays courteous and professional behavior in all interactions with the public.
• Works cooperatively with other staff members.
• Displays flexibility in accepting, changing, or carrying out assignments.
• Adheres to dress code expectations, including fragrance-free requirements.
• Displays sensitivity in a multicultural environment.
• Maintain patient and organizational confidentiality.

Benefits:

• Medical, Dental and Vision Insurance
• 401(k) with matching
• Generous Paid Time Off, Personal Day, and Holiday packages
• Flexible Spending Account Plan
• Employee Assistance Program
• Life/ADD insurance policy
• Long Term Disability Insurance