CSR

NetCost Market; Philadelphia (Philadelphia County); On-site; USD 22,000 - 25,000; Full time

Job summary

NetCost Market in Philadelphia is seeking a Customer Service Representative to greet customers, answer questions, and direct them to products and promotions. The role requires familiarity with store layouts, departments, and product selection.

The CSR will train staff on customer service, resolve problems promptly, collect feedback, and coordinate with coworkers to ensure a positive shopping experience. Prior CS experience and strong communication are essential.

Qualifications

• Minimum high school diploma; college degree preferred.
• 3–5 years of customer support experience.
• Ability to train and monitor employees on customer service policies and standards.
• Excellent communication and presentation skills.
• Strong phone contact handling and active listening.

Responsibilities

• Welcomes and assists customers by answering questions, directing to departments, and explaining promotions.
• Greets customers, provides directions, and shares store layout information to aid inquiries.
• Trains and monitors in-store employees on customer service interactions.
• Resolves service issues promptly with clear communication and follow-up.
• Maintains records of customer interactions, feedback, and complaints.
• Coordinates with store staff to ensure efficient service and covers shifts as needed.
• Participates in department staff meetings and supports Front End Managers.

Skills

Bilingual Russian

Customer service experience

CRM systems

Communication skills

Team supervision

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR

FEM/CSR/E-Comm Philadelphia, PA, US

Salary Range: $16.00 To $18.00 Hourly

Customer Service Representative

Company Overview:

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities:

The Customer Service Representative welcomes and attracts potential customers by answering product and service questions, suggesting information about other products and services. The Customer Service Representative greets customers, provides directions and information regarding processing customer inquiries, directing them to the isle that they need and assisting with any product questions. The position entails knowledge of the store layout, isles, departments, all products assortment to be able to direct and offer to our customers. Greet all customers pleasantly and with courtesy, provide visitors with all directions and provide all information regarding promotions and provide with catalog if required.

• Trains and monitors in-store employees on the appropriate interaction with customers.
• Ensures customer satisfaction and provides professional customer support.
• Responds promptly to customer inquiries regarding service in the store.
• Maintains a positive, empathetic, and professional attitude toward customers at all times.
• Resolves service problems by clarifying the customer’s complaint, determines the cause of the problem, selects the best solution to solve the problem within the necessary time limits, and follows up to ensure resolution.
• Prepares service reports by collecting and analyzing customer feedback.
• Recommends potential services to management by collecting customer information and analyzing customer needs.
• Keeps records of customer interactions, comments, and complaints.
• Communicates and coordinates with store employees as necessary.
• Provides feedback on the efficiency of the customer service process to upper-management.
• Follows communication procedures, guidelines, and policies.
• Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products, service plans and promotions.
• Acknowledging and resolving customer complaints.
• Encourage customers to explore and try out new products.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Attend and participate in department staff meetings
• Managing a team of cash register employees along with Front End Managers.
• Analyze customer requirement and assist customer to appropriate department and ensure availability of all resources.
• Ensure customer satisfaction and provide professional customer support.
• Perform other duties as assigned by the Store Manager.

Preferred Qualifications:

• Bilingual Russian strongly preferred
• Proven customer support experience (3-5 years)
• Ability to train and monitor employees on customer service policies and standards
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Ability to multitask, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred