CSR - Urban Animal in Houston

Brunswick Forest Vet; Houston (TX); On-site; USD 14,000 - 17,000; Part time

Job summary

Urban Animal Veterinary Center in Houston is seeking a Veterinary Receptionist to join our team as a CSR. The role involves answering phones, greeting clients, updating client records, and handling invoices and payments, with opportunities to assist in a busy veterinary practice.

The ideal candidate will have strong customer service, good communication, and basic office skills; relevant reception or veterinary experience is preferred but not required. Hours are set with no overnights.

Qualifications

• High school diploma or equivalent required.
• Relevant experience with basic office functions in a busy environment.
• Reception and veterinary industry experience preferred but not required.

Responsibilities

• Answers telephones quickly and professionally using a multi-line system.
• Greets clients and updates client and pet information in the practice computer system.
• Prepares health certificates, immunization certificates, and euthanasia certificates.
• Prepares client invoices and obtains payment after services are performed.
• Performs over-the-counter sales of specialty merchandise and maintains professionalism.

Skills

Customer service

Tact & diplomacy

Communication skills

Flexibility

Math skills

Education

High school diploma

Tools

Avimark

MS Excel

MS Word

MS PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR - Urban Animal in Houston

PT30 Customer Service Rep Houston, TX, US

Salary Range: $14.00 To $17.00 Annually

Urban Animal Veterinary Center is seeking a Veterinary Receptionist to join our team.

Our Mission:

Urban Animal Veterinary Hospital is dedicated to enhancing the bond between people and pets through compassionate, professional care. We strive to exceed our client’s expectations by employing a highly skilled and committed veterinary staff and educating our clients about the benefits and responsibilities of pet ownership through preventative healthcare.

Why work with us?

UAVH strives to use each staff member to the top of their skillset. We truly believe that by investing in our staff, we are investing in our practice and the betterment of veterinary medicine. Whether you are looking to further your career, we truly believe in the power of elevating our staff and keeping them engaged with their work.

We offer diagnostics including in-house bloodwork, radiography, dental radiography, and ultrasound. We also offer low level laser therapy. Basically? You get to do some really cool “stuff” with us!

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, parental leave, PTO, paid holidays, 401k plans, staff discounts, CE, uniform allowance, access to mental health support and more!

Our practice is open Monday, Wednesday – Friday 10:00 am to 7:00 pm, Saturdays 10:00 am to 3:00 pm, and Sunday 11 am - 3 pm. That means no overnight shifts or on-call hours!

SUMMARY

The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
• Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
• Receives and transmits telephone and fax messages accurately and promptly
• Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
• Prepares health certificates, immunization certificates, and euthanasia certificates
• Prepares client invoices and obtains payment after services are performed.
• Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
• Maintains a polished and professional appearance
• Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES

NA

PREFERRED EDUCATION & EXPERIENCE

• High school diploma or equivalent
• Relevant experience with basic office functions within a busy environment
• Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

COMPETENCIES

• Strong customer service
• Tact and diplomacy
• Strong written and oral communication and comprehension skills
• Flexible work attitude and work habits
• Ability to carry out basic mathematical tasks

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of the Avimark system; MS Excel Spreadsheet software and MS Word; MS PowerPoint Word Processing software.

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.