CSR - Colonial Animal Hospital

VetEvolve; Boynton Beach (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off and holidays

Employee assistance program

Job summary

Colonial Animal Hospital in Boynton Beach, FL, is seeking a Client Service Representative to deliver outstanding customer service in person and over the phone. You will handle client communications, records, and assist the veterinary team to support patient care.

The role requires a high school diploma, basic math, and comfort with practice management software; experience with animals is valued. Flexible hours and team support are offered.

Qualifications

• High school diploma or equivalent required.
• Experience with animals preferred; veterinary/animal care background valued.
• Strong written and verbal communication skills.

Responsibilities

• Greet clients with professional, empathetic service; respond to inquiries in person.
• Check-in/out patients and coordinate with staff on patient status and flow.
• Maintain client communications via phone, email, and mail; follow up as needed.
• Schedule, confirm, and forward appointments; triage patients by urgency.
• Explain services, vaccinations, diagnostics, and aftercare to clients.
• Handle sensitive situations with tact; manage payments and records.
• Maintain accurate patient records and ensure charges are captured.

Skills

Customer service

Communication

Data entry

Computer literacy

Cash handling

Scheduling

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Scheduling tools

Job description

Colonial Animal Hospital, located in beautiful Boynton Beach, Florida, is a close-knit, community-focused general practice that treats patients like family - and that personal touch has earned us the trust of pet owners for over 40 years. We proudly operate alongside our sister practice, Colonial Gateway Veterinary Center, located less than 3 miles away. Both hospitals are fully equipped with complete treatment areas, offering you flexibility, variety, and the opportunity to work with a wider, experienced team.

Client Service Representative

Compensation:

$17–$20/hour, commensurate with licensure and experience

Position Summary

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Primary Responsibilities

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.