CSR

Imperative Logistics; Laredo (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k + matching contribution

HSA + matching contribution

Paid Time Off

Life Insurance

Disability insurance

Job summary

Imperative Logistics in the United States seeks a Logistics Coordinator I to act as the liaison between customers, vendors and internal teams, delivering premier logistics solutions for sensitive, time-definite shipments.

You will maintain accurate records, respond to inquiries promptly by phone and email, ensure documentation is complete and professional, and coordinate with colleagues to meet company KPIs while supporting a safe, efficient operation.

Qualifications

• Entry level
• Able to be patient and understanding in challenging situations
• Comfortable using computers and Microsoft Excel
• Able to effectively problem solve
• Able to work independently and as part of a team
• Proficient in CargoWise operating system
• Customs brokerage or freight forwarding background preferred, but not required

Responsibilities

• Deliver exceptional customer service and maintain quality performance
• Timely communication with customers via email and phone
• Acknowledge and resolve customer issues with periodic updates
• Keep records of customer contact, transactions, comments and complaints
• Ensure documentation is complete, professional and accurate
• Follow SOPs and leadership directives
• Communicate and coordinate with colleagues as necessary
• Adhere to company KPI’s

Skills

Customer service

Communication

Microsoft Excel

Problem solving

Teamwork

CargoWise

Tools

CargoWise

Job description

ABOUT IMPERATIVE LOGISTICS

Imperative Logistics specializes in highly complex air, ocean and ground shipments, customs brokerage services and a full suite of international logistics services. Focusing on industries with unique needs such as life sciences, technology, aerospace and chemicals, the Global Forwarding team understands the sensitivity of your shipments and ensures the utmost attention to detail. With offices located at major international shipping hubs and a global network of agents and partners, Imperative is a critical partner in your supply chain.

JOB SUMMARY

The Logistics Coordinator I is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.

ESSENTIAL JOB FUNCTIONS

• Deliver exceptional customer service by means of excellent quality performance
• Timely communication with customers via email and phone
• Timely acknowledgement of customer complaints and issues resolution with periodic updates as needed
• Keep records of customer contact, transactions, comments, and complaints.
• Ensure documentation is complete, profession, and accurate
• Follow Standard Operating Procedures and directives as outlined by leadership and the company guidelines
• Keep records of customer contact, transactions, comments, and complaints.
• Ensure documentation is complete, profession, and accurate
• Communicating and coordinating with colleagues as necessary
• Adhere to company KPI’s (key performance indicators)

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Entry level
• Ability to be patient and understanding, especially in the midst of challenging situations
• Comfortable using computers and Microsoft Suite, specifically Excel
• Ability to effectively problem solve
• Ability to work independently and a part of a team
• Proficient in CargoWise operating system
• Customs Brokerage and/or Freight forwarding operational background preferred, but not required.

COMPENSATION

$-$, per hour we consider a variety of factors in determining base compensation including but not limited to, experience, education, certifications, internal equity, market data and geography.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT WE OFFER

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance ...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Imperative Logistics Group is a diversified supply chain management company, comprised of a unique portfolio of complementary, premium logistics services focused on Mission Critical Domestic, Fine Arts, and Global Freight Forwarding.