CSR

Imperative Logistics Group; Laredo (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k + matching

HSA + matching

Paid Time Off

Life Insurance

Disability insurance

Job summary

Imperative Logistics Group in the United States—Texas, Laredo area—is seeking a Logistics Coordinator I to serve as the liaison between customers, vendors, and internal teams. The role focuses on adding value to clients’ supply chains through time-definite, high-value shipments and attentive service.

You will handle phone and email communications, maintain records, follow SOPs, and collaborate across departments to meet KPIs.

Qualifications

• Entry level position; patient and understanding.
• Proficient with computers and Microsoft Excel.
• Strong problem-solving ability.
• Ability to work independently or in a team.
• CargoWise knowledge preferred, not required.

Responsibilities

• Deliver exceptional customer service with quality performance.
• Timely communication with customers via email and phone.
• Timely acknowledgment of customer complaints and issues resolution with periodic updates.
• Keep records of customer contact, transactions, comments, and complaints; ensure documentation is complete and accurate.
• Follow Standard Operating Procedures and directives as outlined by leadership and company guidelines.
• Coordinate with colleagues as necessary.
• Adhere to company KPIs (key performance indicators).

Skills

Customer service

Communication

Excel

CargoWise

Problem solving

Teamwork

Independence

Attention to detail

Patience

Tools

CargoWise

Job description

ABOUT IMPERATIVE LOGISTICSImperative Logistics specializes in highly complex air, ocean and ground shipments, customs brokerage services and a full suite of international logistics services. Focusing on industries with unique needs such as life sciences, technology, aerospace and chemicals, the Global Forwarding team understands the sensitivity of your shipments and ensures the utmost attention to detail. With offices located at major international shipping hubs and a global network of agents and partners, Imperative is a critical partner in your supply chain.JOB SUMMARYThe Logistics Coordinator I is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.ESSENTIAL JOB FUNCTIONSDeliver exceptional customer service by means of excellent quality performanceTimely communication with customers via email and phoneTimely acknowledgement of customer complaints and issues resolution with periodic updates as neededKeep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, profession, and accurateFollow Standard Operating Procedures and directives as outlined by leadership and the company guidelinesKeep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, profession, and accurateCommunicating and coordinating with colleagues as necessaryAdhere to company KPI’s (key performance indicators)QUALIFICATIONS AND EDUCATION REQUIREMENTSEntry levelAbility to be patient and understanding, especially in the midst of challenging situationsComfortable using computers and Microsoft Suite, specifically ExcelAbility to effectively problem solveAbility to work independently and a part of a teamProficient in CargoWise operating systemCustoms Brokerage and/or Freight forwarding operational background preferred, but not required.COMPENSATION$-$, per hour we consider a variety of factors in determining base compensation including but not limited to, experience, education, certifications, internal equity, market data and geography.PHYSICAL REQUIREMENTSThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.WHAT WE OFFERMedical, Dental, and Vision insurance401k + matching contributionHSA + matching contributionPaid Time OffLife InsuranceEmployer-paid short and long-term disability insurance...and more!Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.