CSR

Community Veterinary Partners; Bryn Mawr (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Paid time off

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Employee pet care discounts

Job summary

Bryn Mawr Veterinary Hospital is seeking a friendly, professional Customer Service Representative to join our team in Bryn Mawr, PA. You will be the first point of contact for clients, handling greetings, scheduling, and communications with compassion and efficiency.

Applicants should possess excellent communication skills, the ability to multi-task, and a calm presence during emotional moments, while supporting staff and clients in a fast-paced veterinary setting.

Qualifications

• Excellent oral and written communication.
• Organized and meticulous.
• Knowledge of basic veterinary terms and procedures.
• Knowledge of basic computer skills.
• Patience and respect for clients, patients and colleagues.
• Ability to deal with stressful situations.

Responsibilities

• Greet, check in, and check out clients.
• Provide compassionate care to all patients.
• Be familiar with clinic policies, procedures, and clinical processes.
• Answer phones, emails, texts, and forward messages as needed.
• Book, confirm, and manage appointments, surgeries, and procedures.
• Handle food and prescription requests and assist with orders.
• Maintain accurate client records and update as needed.
• Assist veterinarians and staff by relaying messages clearly.

Skills

Excellent communication

Organized

Vet terms knowledge

Basic computer skills

Patience and respect

Stress management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR

Full Time Customer Service Rep Bryn Mawr Veterinary Hospital, Bryn Mawr, PA, US

2 days ago Requisition ID: 4748

Veterinary Customer Service Representative

Bryn Mawr Veterinary Hospital is seeking a friendly, understanding, and professional team member to assist us with providing exceptional customer service for our clients. CSRs are the first point of contact for our clients and must be compassionate, articulate, and able to handle high-pressure situations with grace and efficiency. Applicants must have strong communication skills accompanied by a calm presence especially when juggling multiple tasks or supporting clients and staff during emotional moments.

Requirements/Duties will include, not be limited to:

• Greetings, checking in, and checking out clients
• Provide compassionate care to all patients
• Required to know policies, procedures, and clinical processes
• Answer phones calls, emails, texts, and process any messages
• Book, confirm, and manage appointments, surgeries, and procedures
• Taking food and prescription requests
• Handling cash drawer/preparing end of day financial reports
• Troubleshooting client communication issues
• Processing patient records, lab work, and specialist reports
• Maintaining accurate client records and updating information as needed
• Good communication to be able to relay messages between clients, veterinarians, and other staff members
• Multitasking, the ability to manage various tasks simultaneously in a fast-paced environment
• Maintain a clean, neat reception area and front desk

Benefits

• Employee pet care discounts
• Opportunities for growth and advancement within the clinic.
• Referral program
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance

Skills and Abilities:

• Excellent oral and written communication
• Organized and meticulous
• Knowledge of basic veterinary terms and procedures
• Knowledge of basic computer skills
• Patience and respect for client, patients and colleagues
• Ability to deal with stressful situations

Physical Demands:

• Standing/walking/lifting.

Work Environment:

• Fast-paced and dynamic atmosphere that encourages quick thinking and adaptability
• Strong emphasis on teamwork and cross-functional collaboration
• Supportive and inclusive culture that values diverse perspectives
• Goal-driven environment focused on high performance and continuous improvement
• Open communication and feedback are encouraged to foster growth
• Employees are empowered to take initiative and contribute to shared success
• Flexible and responsive to change, with a focus on innovation
• Positive work culture that balances productivity with employee well-being
• Emphasis on accountability, integrity, and mutual respect