Call Center Pro: Delight Customers & Resolve Issues

HireLevel.; Alton (IL); On-site; USD 34,000 - 45,000; Full time

Job summary

HireLevel is seeking a Call Center Representative in Alton, IL. You will be the voice of our organization and clients, delivering friendly, solution‑oriented service as the first point of contact.

This full-time role offers $19 per hour, with a Monday–Friday schedule from 8:30am to 5pm. You will help customers, resolve issues, and maintain accurate case records while delivering excellent written and spoken communication.

Qualifications

• High School Diploma or GED required.
• Call Center experience required.
• Excellent verbal and written communication.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Resolve customer issues using customer service skills.
• Handle inbound and outbound calls.
• Provide acceptable solutions for business and customer needs.
• Maintain records electronically per case and customer.
• Communicate effectively with team and customer.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

HireLevel is seeking a Call Center Representative in Alton, IL. You will be the voice of our organization and clients, delivering friendly, solution‑oriented service as the first point of contact.

This full-time role offers $19 per hour, with a Monday–Friday schedule from 8:30am to 5pm. You will help customers, resolve issues, and maintain accurate case records while delivering excellent written and spoken communication.