CSO Supervisor: Lead Community Services & Parking Ops

Village of Downers Grove; Downers Grove (IL); On-site; USD 72,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

IMRF retirement plan

Job summary

The Village of Downers Grove is seeking a Community Service Officer Supervisor in the Police Department. The position oversees the Community Service Officers, coordinates parking operations, and responds to calls for service to assist the public.

Strong communication, police procedures knowledge, and supervisory ability are required. Requirements include a high school diploma or GED and at least five years of police administrative experience; valid IL driver’s license and post-hire

Qualifications

• Knowledge of police policy and procedures.
• Excellent communication skills, both oral and written.
• Excellent customer service skills.
• High level of interpersonal skills.

Responsibilities

• Supervises and coordinates the daily work of the Community Service Officers.
• Manages and directs the contracted towing services program.
• Responds to calls for service and completes incident reports on non-criminal and criminal incidents with no offender information.
• Assists with interviewing, hiring, and evaluating the performance of the Community Service Officers.
• Assists with planning, developing, and implementing new policies and procedures.
• Assists with the development of department goals and objectives.
• Prepares administrative/informational reports.
• Maintains training manuals for the Community Service Officers.
• Responds to routine inquiries or complaints from residents regarding parking tickets.
• Assists with crossing guard duties.
• Maintains a working knowledge of various police databases.
• Other duties as assigned.

Skills

Police policy knowledge

Interpersonal skills

Written and oral communication

Customer service

Education

High school diploma or GED

Job description

The Village of Downers Grove is seeking a Community Service Officer Supervisor in the Police Department. The position oversees the Community Service Officers, coordinates parking operations, and responds to calls for service to assist the public.

Strong communication, police procedures knowledge, and supervisory ability are required. Requirements include a high school diploma or GED and at least five years of police administrative experience; valid IL driver’s license and post-hire