Downers Grove, IL – COMMUNITY SERVICE OFFICER SUPERVISOR

Village of Downers Grove; Downers Grove (IL); On-site; USD 72,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

IMRF retirement plan

Job summary

The Village of Downers Grove is seeking a Community Service Officer Supervisor in the Police Department. The position oversees the Community Service Officers, coordinates parking operations, and responds to calls for service to assist the public.

Strong communication, police procedures knowledge, and supervisory ability are required. Requirements include a high school diploma or GED and at least five years of police administrative experience; valid IL driver’s license and post-hire

Qualifications

• Knowledge of police policy and procedures.
• Excellent communication skills, both oral and written.
• Excellent customer service skills.
• High level of interpersonal skills.

Responsibilities

• Supervises and coordinates the daily work of the Community Service Officers.
• Manages and directs the contracted towing services program.
• Responds to calls for service and completes incident reports on non-criminal and criminal incidents with no offender information.
• Assists with interviewing, hiring, and evaluating the performance of the Community Service Officers.
• Assists with planning, developing, and implementing new policies and procedures.
• Assists with the development of department goals and objectives.
• Prepares administrative/informational reports.
• Maintains training manuals for the Community Service Officers.
• Responds to routine inquiries or complaints from residents regarding parking tickets.
• Assists with crossing guard duties.
• Maintains a working knowledge of various police databases.
• Other duties as assigned.

Skills

Police policy knowledge

Interpersonal skills

Written and oral communication

Customer service

Education

High school diploma or GED

Job description

Community Service Officer Supervisor

The Village is accepting applications to fill a Community Service Officer Supervisor position in the Police Department. This role oversees and coordinates the Community Service Officers. In addition, the CSO Supervisor will prepare and provide reports and information related to parking operations, issues, and concerns as needed. This position also responds to calls for service to assist the general public. A successful candidate will have excellent communication and interpersonal skills, strong knowledge of police policies and procedures, and the ability to coordinate personnel and community services effectively.

Major Duties and Functions

• Supervises and coordinates the daily work of the Community Service Officers
• Manages and directs the contracted towing services program
• Responds to calls for service and completes incident reports on non-criminal and criminal incidents with no offender information
• Assists with interviewing, hiring, and evaluating the performance of the Community Service Officers.
• Assists with planning, developing, and implementing new policies and procedures.
• Assists with the development of department goals and objectives
• Prepares administrative/informational reports
• Maintains training manuals for the Community Service Officers
• Responds to routine inquiries or complaints from residents regarding parking tickets, investigates areas of concern, and recommends appropriate actions.
• Assists with crossing guard duties
• Maintains a working knowledge of various police databases
• Other duties as assigned

Knowledge, Skills, and Abilities required

• Knowledge of police policy and procedures
• High level of interpersonal skills
• Excellent communication skills, both oral and written
• Excellent customer service skills

Education and Experience

High school diploma or GED, with at least five years of police administrative experience. Any combination of education and experience that provides the required knowledge, skills, and abilities.

Licenses and Certifications

Valid Illinois Driver’s License and a satisfactory driving record. Certifications required after hire: First Aid, CPR/AED, Child Safety Technician, LEADS

Salary and Benefits

The full salary range for the exempt position is $71,553 – $98,385, with a maximum starting salary of $85,863, depending on qualifications. The Village provides an excellent benefits package, including health, dental, vision, and life insurance, as well as participation in the Illinois Municipal Retirement Fund (IMRF). Review the Benefits Summary for additional details.

The Village of Downers Grove is an Equal Opportunity Employer (EOE).