Community Service Officer Supervisor

Harper College; Palatine, Northern (IL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Harper College Police Department seeks a dedicated Community Service Officer Supervisor to lead non-sworn personnel and oversee workload priorities, vacations, sick time, and evaluations.

Responsibilities include coordinating overnight 11:00 pm–7:00 am shift schedules, ensuring policy enforcement, identifying training needs, and managing access control systems and dispatch duties. The role emphasizes professionalism and safety across campus.

Qualifications

• Experience supervising non-sworn personnel.
• Ability to coordinate overnight shift workloads.
• Proven track record in enforcing department policies.

Responsibilities

• Supervises non-sworn Community Service Officers; assigns duties by workload priorities.
• Approves vacation days, monitors sick time, and conducts regular operations meetings.
• Evaluates skills and conducts feedback; prepares annual evaluations.
• Coordinates overnight 11:00 pm – 7:00 am shift schedules for CSOs.
• Oversees enforcement of Harper College policies and applicable laws.
• Manages access control systems and campus security infrastructure.
• Identifies training needs and coordinates courses to maintain core competencies.
• Performs dispatch duties and safety support for college personnel and visitors.

Skills

Supervision

Policy enforcement

Emergency dispatch

Tools

LEADS

CAD/RMS

Lenel

Simplex

SimpleK

Job description

Supervises non-sworn Community Service Officers. Assigns duties as workload priorities dictate and oversees assignment completion. Approves vacation days, monitors sick time, meets regularly to discuss operations, proposes operational adjustments when appropriate, and initiates corrective action when needed. Evaluates department non-sworn Community Service Officers skills/conduct and provides direct employee feedback on an ongoing and immediate basis. Prepares annual evaluations as well.

Coordinates work schedules for non-sworn Community Service Officers relating to the demands of the emergency communications center and patrol that are assigned for the 11:00 pm – 7:00 am shift.

Oversees the impartial enforcement of Harper College policies, Village and City Ordinances, County Ordinances, State and Federal laws.

Identifies training needs and recommends/obtains appropriate training courses to ensure that the core competencies required of non-sworn personnel are developed and maintained at a professional level.

Responsible for all applications used by the Harper College Police Department. Including, LEADS, CAD/RMS, Lenel, Simplex, SimpleK, etc.

Manages the computerized access control system for all buildings and classrooms. Interacts with internal and external resources to act as a liaison for and to resolve problems and issues within the security environment.

Research/investigates/recommends infrastructure needs and system updates required to conduct the affairs of the Harper College Police Department

Ensures employee compliance with mandates of the current labor contract.

Assists the department in identifying and placing the necessary procedures in place to ensure professionalism in the emergency communications center.

Community Service Officer Supervisor will also perform the duties to includeassisting College personnel, and visitors, and enforces College rules and regulations, works in tandem with the Police Officers when called upon, provides service and protection to the people and property of Harper College, and is proactive in providing a safe environment for employees, students, and the public.

Community Service Officer Supervisor will also perform communications/dispatch duties and is responsible for the safety of the members of the HCPD who conduct field operations and act as a resource for the institution. Additionally, they serve as a resource via radio and telephone to all other divisions of the College. Patrol functions include the opening and closing of facilities as requested, conducting crime prevention checks of college assets, enforce parking regulations, and resolving various issue that do not require the services of a Police Officer.

Serves as a role model to all department personnel.

Instills the Institutional Core Values: integrity, respect, excellence and collaboration, through every interaction and deed.

Performs related duties as assigned.