Community Service Officer Supervisor

The Chronicle Of Higher Education, Inc.; Hoffman Estates (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Community Service Officer Supervisor to supervise non-sworn Community Service Officers and manage responsibilities related to emergency communication systems. This role includes overseeing operations, coordinating work schedules, and ensuring compliance with laws and college regulations.

Ideal candidates should possess a Bachelor’s Degree in Criminal Justice or a related field, along with supervisory experience in law enforcement. Tasks include enforcing college policies and providing a safe environment for students, employees, and visitors.

Qualifications

• 5 years of supervisory experience required, preferably in law enforcement.
• Must maintain Full LEADS certification.
• Strong understanding of emergency communications.

Responsibilities

• Supervise non-sworn Community Service Officers.
• Approve vacation days and monitor sick time.
• Coordinate work schedules for emergency communication center.

Skills

Leadership

Knowledge of CAD systems

Supervisory skills

Education

Bachelor’s Degree in Criminal Justice or related field

Tools

LEADS

CAD/RMS

Computerized Access Control Systems

Job description

About Us

Qualifications

• Education: Bachelor’s Degree in Criminal Justice or related field or equivalent experience required.
• Experience: 5 year’s supervisory experience required, preferably in a law enforcement setting. 10 years preferred, prior supervisory experience. Must have a good working knowledge of computer-aided dispatch (CAD) systems, preferably the ARMS system. Working knowledge at a municipal or PSAP emergency communication center and or prior law enforcement. Must have or have the ability to obtain and maintain Full LEADS certification.

Job Description

• Supervises non-sworn Community Service Officers. Assigns duties as workload priorities dictate and oversees assignment completion.
• Approves vacation days, monitors sick time, meets regularly to discuss operations, proposes operational adjustments when appropriate, and initiates corrective action when needed. Evaluates department non-sworn Community Service Officers skills/conduct and provides direct employee feedback on an ongoing and immediate basis. Prepares annual evaluations as well.
• Coordinates work schedules for non-sworn Community Service Officers relating to the demands of the emergency communications center and patrol that are assigned for the 11:00 pm – 7:00 am shift.
• Oversees the impartial enforcement of Harper College policies, Village and City Ordinances, County Ordinances, State and Federal laws.
• Identifies training needs and recommends/obtains appropriate training courses to ensure that the core competencies required of non-sworn personnel are developed and maintained at a professional level.
• Responsible for all applications used by the Harper College Police Department. Including LEADS, CAD/RMS, Lenel, Simplex, SimpleK, etc.
• Manages the computerized access control system for all buildings and classrooms. Interacts with internal and external resources to act as a liaison for and to resolve problems and issues within the security environment.
• Research/investigates/recommends infrastructure needs and system updates required to conduct the affairs of the Harper College Police Department.
• Ensures employee compliance with mandates of the current labor contract.
• Assists the department in identifying and placing the necessary procedures in place to ensure professionalism in the emergency communications center.
• Community Service Officer Supervisor will also perform the duties to include assisting College personnel, and visitors, and enforcing College rules and regulations, works in tandem with the Police Officers when called upon, provides service and protection to the people and property of Harper College, and is proactive in providing a safe environment for employees, students, and the public.
• Community Service Officer Supervisor will also perform communications/dispatch duties and is responsible for the safety of the members of the HCPD who conduct field operations and act as a resource for the institution. Additionally, they serve as a resource via radio and telephone to all other divisions of the College. Patrol functions include the opening and closing of facilities as requested, conducting crime prevention checks of college assets, enforce parking regulations, and resolving various issues that do not require the services of a Police Officer.
• Serves as a role model to all department personnel.
• Instills the Institutional Core Values: integrity, respect, excellence and collaboration, through every interaction and deed.
• Performs related duties as assigned.
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About the Team