Head of Public Sector Customer Success (Remote)

Chainguard; United States; Hybrid; USD 149,000 - 182,000; Full time

Benefits offered by this job

Remote-friendly

Equity stock options

Health insurance

Flexible time off

Parental leave 18 weeks

Job summary

Chainguard is seeking a Manager of Customer Success Management (CSM) for the US Public Sector to lead a growing team and partner with leaders across CS, Professional Services, Product and Sales.

You will build and scale the CSM function, drive adoption, retention and revenue growth, and implement scalable processes that deliver value to government and defense customers. This role is based in the United States and remote-friendly.

Qualifications

• 3+ years in a leadership role with people management experience.
• Experience in Cybersecurity, DevOps, or adjacent space.
• Experience working with US Public Sector customers and regulatory needs.
• Bachelor’s degree in a relevant field; advanced degree preferred.
• Proven success in building and scaling CSM functions.
• Knowledge of project management methodologies and practices.
• Excellent communication and stakeholder engagement at executive level.
• Remote-friendly, but based in the United States.

Responsibilities

• Lead and mentor a team of CSMs, fostering high performance.
• Develop and execute overall CSM strategy with leaders across teams.
• Drive adoption, retention, and account expansion through value-driven processes.
• Manage adoption metrics and churn risk, with actions to mitigate.
• Build strong executive relationships with customers and advocate for their needs.
• Collaborate with GTM, Product, and Engineering to drive growth.
• Implement scalable processes and continuous improvement in CSM.

Skills

Leadership

People management

CSM leadership

US Public Sector experience

Cybersecurity domain

DevOps experience

Executive engagement

Communication

Education

Bachelor's degree

Advanced degree preferred

Job description

Chainguard is seeking a Manager of Customer Success Management (CSM) for the US Public Sector to lead a growing team and partner with leaders across CS, Professional Services, Product and Sales.

You will build and scale the CSM function, drive adoption, retention and revenue growth, and implement scalable processes that deliver value to government and defense customers. This role is based in the United States and remote-friendly.