Public Sector CSM Lead - Remote, Growth & Equity Options

Chainguard; United States; Remote; USD 149,000 - 182,000; Full time

Benefits offered by this job

Remote-friendly

Stock options

100% health insurance

Flexible time off

Parental leave

Job summary

Chainguard is seeking a Manager of Customer Success Management (Public Sector) for the US. This remote role leads a growing CS team, shaping adoption, retention and expansion programs for government customers.

You will partner with Product, Engineering, and GTM to scale customer outcomes, manage executive relationships, and drive churn reduction while building Chainguard's voice of the customer inside the company.

Qualifications

• Leadership and people management experience in a CS function.
• Experience building out a CSM function including engagement, retention, and expansion strategies.
• Strong project management and strategic planning skills.
• Excellent communication with internal teams and executive clients.

Responsibilities

• Lead and mentor a team of CSMs to a high-performance standard.
• Develop and execute the overall CSM strategy for US Public Sector.
• Drive adoption, retention, and growth targets across the customer base.
• Create scalable processes and automation to improve efficiency.
• Collaborate with GTM, Product, and Engineering to align on customer outcomes.
• Monitor adoption metrics and mitigate churn with actionable plans.

Skills

Leadership

People management

CSM strategy

Customer success

Education

Bachelor’s degree

Advanced degree preferred

Job description

Chainguard is seeking a Manager of Customer Success Management (Public Sector) for the US. This remote role leads a growing CS team, shaping adoption, retention and expansion programs for government customers.

You will partner with Product, Engineering, and GTM to scale customer outcomes, manage executive relationships, and drive churn reduction while building Chainguard's voice of the customer inside the company.