CSM / Account Manager

Gocertify; USA; Remote; USD 73.000 - 80.000; Vollzeit

Benefits dieser Stelle

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Zusammenfassung

Gocertify is seeking a Senior CSM / Account Manager to own a focused book of brand accounts, driving retention, adoption and revenue growth. You will work closely with the Head of Client Success to identify opportunities, shape account plans, and advance commercial conversations that turn activity into measurable outcomes.

You will be responsible for renewals, expansions and value-based campaigns, while maintaining disciplined CRM records and coordinating with internal teams to resolve blockers

Qualifikationen

• Experience in a commercially accountable Client Success or Account Management role in SaaS or subscription models.
• Experience in retail/e-commerce or affiliate/partnerships landscape.

Aufgaben

• Own and grow your portfolio, connecting client goals to revenue opportunities.
• Run structured QBRs with a commercial focus and manage renewals.
• Identify and progress expansion, upsell and cross-sell opportunities across accounts.
• Maintain CRM data, next steps, and opportunities; report on retention and growth.
• Lead commercial conversations around value and contract terms.

Kenntnisse

Client Success

Account Management

SaaS

CRM

Upsell

Cross-sell

Retention

Revenue Growth

Tools

CRM

Jobbeschreibung

Описание:

Department: Client Success Reports to: Head of Client Success Job title: Senior CSM / Account Manager Salary: £55,000-£60,000 base; OTE up to £80,000 Employment Type: Full-time Location: Remote, UK-based, with monthly London meetups

Gocertify is a bootstrapped UK tech start-up helping brands run smarter, more targeted reward campaigns. We verify eligible audiences such as students, key workers and seniors, so brands can move away from broad discounting, protect brand value and offer the right rewards to the right customers. We are trusted by 500+ brands, including Samsung, Sainsbury's and FARFETCH. We work with 2m+ shoppers a year, drive £125m+ in retail sales, and have grown profitably and bootstrapped since 2020. In 2025 we were named in the Deloitte EMEA Technology Fast 500, the ranking of the fastest-growing technology companies across Europe, the Middle East and Africa. We are a team of around 20 people, working remotely with monthly meetups in London. We care about staying close to our customers, understanding their goals, and helping brands run targeted discounts that deliver real value.

Why this role exists Our Client Success team works with a strong portfolio of major e-commerce brands, many of which already see real value in Gocertify. There's also a lot of growth in that book still to unlock - well-known brands doing a fraction of what they could, where the opportunity is there for someone to go and find it. We are hiring a Senior CSM / Account Manager to help unlock that growth. You will inherit a focused book of high-value and high-potential brand accounts. Some are already commercially significant today, while others have much more value to unlock. This is a commercial role first. You'll protect what's already working while finding the real growth in the book - spotting where an account could be doing more, then doing the work to get it there, whether that's a stronger campaign, a new market, or bringing the right people on board. We do not currently separate Account Management from Client Success, so this role sits at the intersection of both. You will fully own the client relationship while driving the commercial strategy needed to turn this book of business into meaningful growth.

Role and scope

As a Senior CSM / Account Manager, you will own a portfolio of brand accounts and be accountable for driving retention, adoption and revenue growth across them. You will work closely with the Head of Client Success to identify the accounts with the most potential, build structured account plans, run commercial client conversations, and make sure that growth opportunities are identified and progressed. You will need to combine strong relationship management with strategic thinking. That means understanding what marketing, ecommerce, CRM, loyalty and partnership teams are trying to achieve, then shaping practical campaign recommendations and commercial opportunities around those goals. You will be expected to hit the ground running, quickly understand where the biggest opportunities are, and build momentum with clients who have the potential to grow with Gocertify.

Задачи

Own and grow your portfolio Prioritising your time across a broad portfolio based on value, risk and opportunity. Building account plans that connect client goals to practical revenue opportunities. Running structured QBRs that are commercially focused. Identifying and progressing expansion, upsell and cross-sell opportunities across both established and high-potential accounts. Owning a growth and retention target across your book, and reporting against it. Keeping CRM records, next steps and opportunities accurate and up to date. Own renewals and reduce churn Managing renewals across your portfolio and identifying risks early. Using client feedback, usage data and commercial judgement to understand account health. Holding commercial conversations around value, performance, contract terms and next steps. Working with internal teams to resolve blockers that may affect retention. Building practical plans to reduce churn and improve client outcomes. Help clients get more from Gocertify Helping clients connect their goals to practical campaign recommendations. Supporting clients to launch, improve or expand targeted discount campaigns. Identifying where adoption is low and building practical plans to address it. Running early check-ins after launch to make sure clients are set up for success. Spotting friction in the client experience and helping remove it.

Требования

Established experience in a commercially accountable Client Success, Account Management or equivalent role, ideally in SaaS or subscription Experience in, or a strong working understanding of, the retail, e-commerce or affiliate/partnerships landscape. A track record of carrying a commercial target and hitting it (tell us your targets in your CV and how you performed, year on year) Experience owning renewals and the commercial conversations around them - pricing, contract terms, holding value under pushback Managed a broad, mixed book of accounts with real commercial value - breadth across varying sizes matters more than depth on a few, but not high volumes of tiny deals A data-informed approach to spotting client risks and opportunities Strong prioritisation - you can triage a large account list and focus on where the value is Confidence with CRM data and disciplined pipeline tracking Excellent written and verbal communication, with clients and internally A bias towards action and ownership - you move things forward without being chased Comfort working in a fast-moving, lightly structured environment - as happy building a process that doesn't exist yet as following one that does

Условия

Salary: £55,000 - £60,000; OTE up to £80,000 25 days annual leave + UK bank holidays Private health insurance with AVIVA, including optical and dental cashback and the option to self-fund partners/dependents EMI share options Work-from-home budget Flexible remote work in many countries around our core hours, 10am-4pm UK Unlimited access to coworking spaces in 48+ countries through Hubble Access to incredible Gocertify offers