SERVICE ADVISOR- NISSAN

MARHOFER AUTO CENTER INC; Cuyahoga Falls (OH); On-site; USD 61,000 - 116,000; Full time

Job summary

MARHOFER AUTO CENTER INC is seeking a Service Advisor at Nissan in Cuyahoga Falls, OH. You will be the main link between customers and the service department, write repair orders, provide estimates, coordinate with technicians and keep customers informed from check-in to delivery.

The role requires a high school diploma, strong communication, and an ability to explain repairs clearly. Prior dealership experience and familiarization with CDK or Reynolds systems are a plus; opportunities for

Qualifications

• High school diploma or GED required.
• Associate degree in Automotive Technology or related field preferred.
• Prior customer service experience required.
• Automotive service, retail, or hospitality background recommended.
• Experience with dealership management systems (CDK, Reynolds & Reynolds) preferred.
• Knowledge of multi-point inspections and service upselling techniques.

Responsibilities

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide cost estimates.
• Review multi-point inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans to enhance customer satisfaction.
• Ensure seamless communication between customers and the service department.
• Drive customer service initiatives and maintain high levels of customer satisfaction.
• Upsell maintenance services and manage high-volume service drives efficiently.

Skills

Communication skills

Active listening

Customer service

Repair order writing

Multitasking

Clear explanations

Driver's license

Education

High school diploma or GED

Associate's degree (preferred)

Tools

CDK

Reynolds & Reynolds

Job description

Job Details: Job Location: Nissan - Cuyahoga Falls, OH 44221, Salary Range: $60,581.00 - $116,365.00 Salary,

Job Purpose:

• - Serve as the primary point of contact between customers and the service department at assigned Ron Marhofer Auto Family dealership. Write repair orders, provide cost estimates, coordinate with technicians, and deliver seamless, exceptional service from check-in to delivery.

Key Responsibilities:

• - Greet customers and assess vehicle concerns.
• - Write detailed repair orders and provide cost estimates.
• - Review multi-point inspections and coordinate with technicians and parts.
• - Provide proactive status updates to customers.
• - Resolve customer concerns promptly and professionally.
• - Promote service specials and maintenance plans to enhance customer satisfaction.
• - Ensure seamless communication between customers and the service department.
• - Drive customer service initiatives and maintain high levels of customer satisfaction.
• - Upsell maintenance services and manage high-volume service drives efficiently.

Qualifications:

Required Education:

• - High school diploma or equivalent (GED) required.

Preferred Education:

• - Associate's degree in Automotive Technology, Business, or related field preferred.

Required Experience:

• - Prior customer service experience required.
• - Automotive service, retail, or hospitality background with strong communication and problem-solving skills.

Preferred Experience:

• - 1-2+ years of dealership service advisor experience with a proven record of driving CSI.
• - Experience in upselling maintenance services and managing high-volume service drives.

Required Skills and Abilities:

• - Strong communication, active listening, and customer service skills.
• - Ability to write accurate repair orders and multitask in a fast-paced environment.
• - Ability to explain technical repairs clearly.
• - Valid driver's license required.

Preferred Skills and Abilities:

• - Experience with dealership management systems (CDK, Reynolds & Reynolds).
• - Familiarity with manufacturer warranty processes.
• - Knowledge of multi-point inspections and service upselling techniques.