CSI Analyst - Drive Service Excellence & Performance

Innovim-Defense-Services,-LLC; Colorado Springs (CO); Vor Ort; USD 90.000 - 110.000; Vollzeit

Zusammenfassung

Innovim-Defense-Services, LLC seeks a CSI Analyst (Continual Service Improvement) to strengthen service quality and performance at Schriever Space Force Base, CO. You will own CSI programs, analyze trends, and present actionable recommendations to stakeholders.

Requirements include 2+ years in process improvement or ITSM, active DoD Secret clearance, and a BS degree. The role is on-site with day shifts and a salary range of $90k–$110k.

Qualifikationen

• 2+ years of experience in process improvement, quality assurance, data analysis, or IT service management (ITSM).
• Active DoD Secret Security Clearance.
• Bachelor’s degree (Business Administration, Project Management, Information Technology).
• Working knowledge of IT service management processes and service management workflows.
• Experience using performance management and reporting tools.
• Proficiency in data analysis and basic statistical methods.
• ITIL Foundation Certification.

Aufgaben

• Own and manage the CSI program, driving measurable enhancements to service quality, performance, and customer experience.
• Analyze service performance trends, risks, and improvement opportunities through data-driven methods and root-cause analysis.
• Assess quality metrics, service-level performance, incident trends, and stakeholder feedback; develop A3 Reports with findings, gap analyses, and evidence-based recommendations.
• Establish, maintain, and refine CSI performance metrics, dashboards, and reporting mechanisms.
• Design, implement, and monitor CSI initiatives that address operational gaps and improve service delivery.
• Review performance data to identify emerging trends, recurring issues, and opportunities for proactive improvement.
• Partner with cross-functional teams and stakeholders to identify, prioritize, and implement improvement initiatives.
• Develop and maintain CSI processes, procedures, documentation, and supporting artifacts.
• Prepare and deliver recurring status reports and presentations on CSI initiatives, quality metrics, outcomes, and recommendations to stakeholders.
• Research, evaluate, and implement applicable industry best practices to strengthen service management and operational performance.
• Drive CSI strategic planning, project execution, and related continuous-improvement activities.
• Strong problem-solving and analytical skills.

Kenntnisse

Problem solving

Analytical skills

Data analysis

Written communication

Verbal communication

Interpersonal skills

Adaptability

Ausbildung

Bachelor's degree or higher

ITIL Foundation Certification

Jobbeschreibung

Innovim-Defense-Services, LLC seeks a CSI Analyst (Continual Service Improvement) to strengthen service quality and performance at Schriever Space Force Base, CO. You will own CSI programs, analyze trends, and present actionable recommendations to stakeholders.

Requirements include 2+ years in process improvement or ITSM, active DoD Secret clearance, and a BS degree. The role is on-site with day shifts and a salary range of $90k–$110k.