CSI (Continual Service Improvement) Analyst - DoW

Innovim-Defense-Services,-LLC; Colorado Springs (CO); Sur place; USD 90 000 - 110 000; Plein temps

Résumé du poste

Innovim-Defense-Services, LLC seeks a CSI Analyst (Continual Service Improvement) to strengthen service quality and performance at Schriever Space Force Base, CO. You will own CSI programs, analyze trends, and present actionable recommendations to stakeholders.

Requirements include 2+ years in process improvement or ITSM, active DoD Secret clearance, and a BS degree. The role is on-site with day shifts and a salary range of $90k–$110k.

Qualifications

• 2+ years of experience in process improvement, quality assurance, data analysis, or IT service management (ITSM).
• Active DoD Secret Security Clearance.
• Bachelor’s degree (Business Administration, Project Management, Information Technology).
• Working knowledge of IT service management processes and service management workflows.
• Experience using performance management and reporting tools.
• Proficiency in data analysis and basic statistical methods.
• ITIL Foundation Certification.

Responsabilités

• Own and manage the CSI program, driving measurable enhancements to service quality, performance, and customer experience.
• Analyze service performance trends, risks, and improvement opportunities through data-driven methods and root-cause analysis.
• Assess quality metrics, service-level performance, incident trends, and stakeholder feedback; develop A3 Reports with findings, gap analyses, and evidence-based recommendations.
• Establish, maintain, and refine CSI performance metrics, dashboards, and reporting mechanisms.
• Design, implement, and monitor CSI initiatives that address operational gaps and improve service delivery.
• Review performance data to identify emerging trends, recurring issues, and opportunities for proactive improvement.
• Partner with cross-functional teams and stakeholders to identify, prioritize, and implement improvement initiatives.
• Develop and maintain CSI processes, procedures, documentation, and supporting artifacts.
• Prepare and deliver recurring status reports and presentations on CSI initiatives, quality metrics, outcomes, and recommendations to stakeholders.
• Research, evaluate, and implement applicable industry best practices to strengthen service management and operational performance.
• Drive CSI strategic planning, project execution, and related continuous-improvement activities.
• Strong problem-solving and analytical skills.

Connaissances

Problem solving

Analytical skills

Data analysis

Written communication

Verbal communication

Interpersonal skills

Adaptability

Formation

Bachelor's degree or higher

ITIL Foundation Certification

Description du poste

Job Category: IRES

Requisition Number: CSICO002814

• Full-Time
• On-site

Locations

Showing 1 location

Description

INNOVIM is seeking a CSI (Continual Service Improvement) Analyst is part of Amentum's Missile Defense Division and directly supports the Missile Defense Agency (MDA).
Location: Schriever Space Force Base, Colorado Springs, CO
Relocation Assistance: None available at this time
Remote/Telework: NO - Not available for this position
Clearance Type: DoW Secret
Shift: Day Shift

The candidate will:

• Own and manage the organization's Continual Service Improvement (CSI) program, driving measurable enhancements to service quality, performance, and customer experience.
• Analyze service performance trends, risks, and improvement opportunities through data-driven methods and root-cause analysis.
• Assess quality metrics, service-level performance, incident trends, and stakeholder feedback; develop A3 Reports with findings, gap analyses, and evidence-based recommendations.
• Establish, maintain, and refine CSI performance metrics, dashboards, and reporting mechanisms.
• Design, implement, and monitor CSI initiatives that address operational gaps and improve service delivery.
• Review performance data to identify emerging trends, recurring issues, and opportunities for proactive improvement.
• Partner with cross-functional teams and stakeholders to identify, prioritize, and implement improvement initiatives.
• Develop and maintain CSI processes, procedures, documentation, and supporting artifacts.
• Prepare and deliver recurring status reports and presentations on CSI initiatives, quality metrics, outcomes, and recommendations to stakeholders.
• Research, evaluate, and implement applicable industry best practices to strengthen service management and operational performance.
• Drive CSI strategic planning, project execution, and related continuous-improvement activities.
• Strong problem-solving and analytical skills.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability to work effectively in a fast-paced, dynamic environment.

Basic Requirements:

• Must have 2, or more, years of experience in process improvement, quality assurance, data analysis, or IT service management (ITSM).
• Must have an active DoW Secret Security Clearance

Desired Requirements:

• Have a Bachelor’s degree, or higher, in Business Administration, Project Management, Information Technology
• Have working knowledge of IT service management processes and service management workflows.
• Have experience using performance management and reporting tools.
• Have proficiency in data analysis and basic statistical methods.
• Have an ITIL Foundation Certification

This position is expected to pay $90,000 – $110,000 annually; depending on experience, education, and any certifications that are directly related to the position.

IDS is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.