CSI (Continual Service Improvement) Analyst MDX - SSFB

Amentum; Colorado Springs (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a CSI Analyst at Schriever Space Force Base in Colorado Springs, CO to own and elevate the Continual Service Improvement program, driving measurable enhancements to service quality and customer experience.

The successful candidate will analyze performance data, develop CSI processes, and partner with cross-functional teams to implement improvement initiatives, while meeting DoW Secret clearance requirements and working a day shift with up to 10% travel.

Qualifications

• This role requires strong analytical, written and verbal communication skills.
• Experience in process improvement, quality assurance, data analysis, or ITSM is required.
• Active DoW Secret Security Clearance is required or obtainable.

Responsibilities

• Own and manage the CSI program to improve service quality and customer experience.
• Analyze performance trends, risks, and opportunities using data-driven methods.
• Develop and maintain CSI metrics, dashboards, and reporting mechanisms.
• Prepare status reports and presentations for stakeholders.
• Collaborate with cross-functional teams to implement improvement initiatives.

Skills

Analytical thinking

Strong communication

Problem solving

Education

Bachelor’s degree or higher

ITIL Foundation Certification

Job description

Position Title: CSI (Continual Service Improvement) Analyst

Location: Schriever Space Force Base, Colorado Springs, CO

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoW Secret

Shift: Day shift

Travel Required: Up to 10% of the time

Description of Duties:

The CSI (Continual Service Improvement) Analyst is part of Amentum’s Missile Defense Division and directly supports the Missile Defense Agency (MDA).

This is a pivotal role for a self-motivated individual to independently own, drive, and elevate our Continual Service Improvement (CSI) program. While reporting to the team's Lead, you will have the autonomy to analyze performance, champion change, and be the single point of contact for building our CSI practice from the ground up, making a measurable impact on service quality and customer satisfaction. The candidate will:

• Own and manage the organization’s Continual Service Improvement (CSI) program, driving measurable enhancements to service quality, performance, and customer experience.
• Analyze service performance trends, risks, and improvement opportunities through data-driven methods and root-cause analysis.
• Assess quality metrics, service-level performance, incident trends, and stakeholder feedback; develop A3 Reports with findings, gap analyses, and evidence-based recommendations.
• Establish, maintain, and refine CSI performance metrics, dashboards, and reporting mechanisms.
• Design, implement, and monitor CSI initiatives that address operational gaps and improve service delivery.
• Review performance data to identify emerging trends, recurring issues, and opportunities for proactive improvement.
• Partner with cross-functional teams and stakeholders to identify, prioritize, and implement improvement initiatives.
• Develop and maintain CSI processes, procedures, documentation, and supporting artifacts.
• Prepare and deliver recurring status reports and presentations on CSI initiatives, quality metrics, outcomes, and recommendations to stakeholders.
• Research, evaluate, and implement applicable industry best practices to strengthen service management and operational performance.
• Drive CSI strategic planning, project execution, and related continuous-improvement activities.

The successful candidate will:

• Strong problem-solving and analytical skills.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability to work effectively in a fast-paced, dynamic environment.

Basic Requirements:

• Must have 2, or more, years of experience in process improvement, quality assurance, data analysis, or IT service management (ITSM).
• Must have, or obtain, an active DoW Secret Security Clearance

Desired Requirements:

• Have a Bachelor’s degree, or higher, in Business Administration, Project Management, Information Technology
• Have working knowledge of IT service management processes and service management workflows.
• Have experience using performance management and reporting tools.
• Have proficiency in data analysis and basic statistical methods.
• Have an ITIL Foundation Certification

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Compensation Details:

$90,000 - $110,000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.