CSC Customer Service Representative

Express Employment Professionals - Cincinnati East; Renton (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is currently seeking a Call Center Representative in Renton, WA. This role handles routine customer inquiries in a call center setting, following scripts and procedures to ensure accurate information and timely responses.

Responsibilities include inbound/outbound calls, processing payments, updating records, and maintaining precise daily statistics. The candidate should be detail-oriented, with strong MS Office skills and reliable attendance, to

Qualifications

• High school diploma or GED required.
• Prior call center or customer service experience preferred.
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Strong data entry and MS Office skills, including Excel, Access, PowerPoint, and Word.

Responsibilities

• Answers incoming calls and makes necessary follow up outbound calls.
• Performs image review when required.
• Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts.
• Takes credit card payments over the phone for accounts, video notices, and new accounts.
• Writes, generates, and receives correspondence via fax, mail, and web contact.
• Negotiates payments and fee reductions up to their established limits.
• Documents phone calls and actions in the database.
• Receives and processes account update requests from inbound phone calls and mail, as directed.
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
• Maintains an above average attendance record.

Skills

Customer service

Call center experience

Verbal communication

Multi-tasking

Detail oriented

Education

High school diploma or GED

Tools

MS Excel

MS Access

MS PowerPoint

MS Word

MS Office

Job description

Call Center Representative

Location: Renton, WA

Job Type: Full-Time, Contract-to-Hire

Schedule: The call center is open from 7:00am to 7:00pm, Monday – Saturday, with varying 8-hour shift times. The department is closed on Sundays, and all employees are required to work Mondays. Schedules may change weekly and staff must be available to work during these set hours.

Position Summary

Our client in Renton is hiring for a Call Center Customer Service Representative! This position is responsible for answering routine telephone inquiries in a customer-oriented Call Center operations environment by following standard scripts and procedures.

Essential Duties and Responsibilities

• Answers incoming calls and makes necessary follow up outbound calls.


• Performs image review when required.


• Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts.


• Takes credit card payments over the phone for accounts, video notices, and new accounts.


• Writes, generates, and receives correspondence via fax, mail, and web contact.


• Negotiates payments and fee reductions up to their established limits.


• Documents phone calls and actions in the database.


• Receives and processes account update requests from inbound phone calls and mail, as directed.


• Records individual completed daily work statistics.


• Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.


• Maintains an above average attendance record.

Qualifications/Requirements

• High school diploma or GED Certificate is required.


• Prior customer service or call center experience preferred.


• Outstanding verbal communication skills (phone etiquette).


• Detail oriented, ability to multi-task, and highly organized.


• Strong data entry and MS Office skills, including Excel, Access, PowerPoint, and Word.