CS Strategy & Operations Manager

Atlan; United States; Remote; USD 155,000 - 170,000; Full time

Job summary

Join a fast-growing, fully remote company at the forefront of data collaboration. As a CS Strategy & Operations Manager, you'll leverage data and tools to enhance customer satisfaction and retention. This role offers the chance to drive impactful initiatives and work cross-functionally with various teams. If you're a strategic thinker with a passion for innovation and data-driven solutions, this is an exciting opportunity to shape the future of customer success in a dynamic environment.

Benefits

Ownership from Day One

Limitless Opportunities

Global Data Community

Qualifications

• 5+ years in Customer Success or Revenue Operations.
• Experience with CRM and BI tools, especially Salesforce.

Responsibilities

• Optimize the Customer Success tech stack and workflows.
• Analyze customer data for actionable insights.

Skills

Customer Success Operations

Revenue Operations

Sales Operations

Analytical Skills

Problem Solving

Cross-functional Collaboration

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

Hubspot

Zendesk

Vitally

Mixpanel

Tableau

SQL

Job description

Join to apply for the CS Strategy & Operations Manager role at Atlan

Join to apply for the CS Strategy & Operations Manager role at Atlan

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

As a key member of the Revenue Operations team, your primary responsibility will be to leverage data, tools, and scalable processes to improve the post-sales journey and enhance the effectiveness of our Customer Success, Professional Services, and Support teams. Your work will directly impact customer retention, expansion, and overall satisfaction—helping shape the future of how we serve and grow our customer base.

At Atlan, we are building the ultimate GTM Operations team. This is your opportunity to take ownership, push boundaries, and be part of a team redefining the next generation of Go-To-Market (GTM) by aligning strategy, process, and execution. If you thrive on solving complex challenges, leveraging creativity, data, and technology to drive meaningful impact, we’d love to have you on this journey.

What Will You Do?

• Own and optimise the Customer Success tech stack (e.g., Vitally, Hubspot, Salesforce, Zendesk, Mixpanel, Sigma).
• Design and implement data-driven workflows that help Customer Success Managers (CSMs) prioritise at-risk accounts and identify expansion opportunities.
• Define and operationalise CS and Professional Services playbooks to drive implementation, adoption, retention, expansion, and customer satisfaction.
• Develop and enforce operational rhythms for renewal forecasting, account strategy, risk mitigation, and territory management.
• Analyse customer usage data to provide actionable insights and drive proactive engagement strategies.
• Leverage cutting-edge AI tools and automation to enhance Customer Success performance, reduce friction, and improve efficiency at scale.
• Support business leaders in understanding and leveraging data by creating dashboards, visualisations, and reporting frameworks.
• Work cross-functionally with Product, Sales, Marketing, and Data teams to ensure alignment and collaboration on CS initiatives.
• Take ownership of strategic initiatives and continuously improve the efficiency and scalability of the Customer Success function.
• This is a high-impact, cross-functional role requiring a mix of analytical skills, strategic thinking, and a deep understanding of customer lifecycle operations.
  
  

What Makes You a Match?

• We’re looking for a strategic thinker and problem solver who thrives in a fast-paced, data-driven environment.
• A minimum of 5+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Strategy, or a related role.
• Hands-on experience managing CS tools like Vitally, Gainsight, Totango, or ChurnZero.
• Proficiency in CRM and BI tools (Salesforce required; Sigma, Tableau, Snowflake, SQL a plus).
• Strong analytical and problem-solving skills, with the ability to break down ambiguous problems into structured solutions.
• Experience building dashboards and visualizing data to tell compelling business stories.A systems and process mindset, with experience optimizing workflows and implementing scalable processes.
• A passion for innovation and AI-driven operations, with experience using AI tools and automation to enhance customer success outcomes.
• Cross-functional collaboration experience, working with teams across Sales, Marketing, Product, Finance, and Data.
• A proactive and ownership-driven attitude, with a passion for process improvement and efficiency.
• Excellent communication and storytelling skills, with the ability to drive alignment across stakeholders.
• Experience in a startup or high-growth SaaS environment is a plus.
  
  

Why Atlan for You?

At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Joining Atlan Means

• Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.
• Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
• A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.
  
  

As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.

If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together.

We are an equal opportunity employer

At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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