Senior Customer Success Revenue Operations Manager

Restaurant365; United States; Remote; USD 116,000 - 174,000; Full time

Job summary

An innovative SaaS company is seeking a Senior Customer Success Revenue Operations Manager to enhance customer retention and reduce churn. This pivotal role involves analyzing customer behavior and leveraging data analytics to develop predictive models and strategic insights. Collaborating with various teams, you will track key performance indicators and optimize processes for managing renewals. Join a forward-thinking organization that prioritizes employee wellness and equitable pay while providing comprehensive medical benefits and a supportive work environment. This is an exciting opportunity to make a significant impact in the restaurant industry.

Benefits

Comprehensive Medical Benefits

401k with Matching

Equity Options

Unlimited PTO

Company Holidays

Wellness Initiatives

Qualifications

• 7+ years in a GTM or GTM Operations role in SaaS.
• 5+ years in forecasting, customer success analytics, or revenue operations.

Responsibilities

• Develop predictive models to forecast renewals and churn rates.
• Analyze customer behavior to identify early churn indicators.

Skills

Data Analytics

Predictive Modeling

Customer Success Analytics

Problem-Solving

Communication Skills

Data Visualization

Education

Bachelor’s Degree in Business

Degree in Data Analytics

Degree in Finance

Tools

Domo

Tableau

SQL

Power BI

Excel

Salesforce

Gainsight

Job description

Senior Customer Success Revenue Operations Manager

Join to apply for the Senior Customer Success Revenue Operations Manager role at Restaurant365.

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a centralized solution for accounting and back-office operations for restaurants. We focus on empowering team members to produce top results and elevate their skills, striving to be “Best in Class”.

Reporting to the Sr. Director of Customer Strategy and Operations, the Sr. CS Revenue Operations Manager plays a crucial role in analyzing and predicting retention and renewals, using key metrics to drive strategic decisions and ensure accurate forecasting. This role involves leveraging data analytics, trend analysis, and predictive modeling to provide insights into customer behavior, churn risks, and retention opportunities. Collaboration with Customer Success, Revenue Operations, and Finance teams is essential to develop data-driven strategies that enhance customer retention and reduce churn.

How you'll add value:

1. Forecasting & Analysis: Develop predictive models to forecast renewals, churn, and retention rates using data science and historical data.
2. Customer Value Insights: Analyze customer behavior, engagement, and product usage to identify early churn indicators.
3. Data-Driven Strategy: Provide insights and recommendations to improve retention initiatives and mitigate churn risks.
4. KPI Tracking: Define and monitor KPIs related to customer retention and renewal rates.
5. Collaboration: Work with CSM, Sales, Finance, and Product teams to align retention strategies with business goals.
6. Reporting & Dashboards: Create reports and dashboards for real-time visibility into retention trends and churn risks.
7. Process & System Optimization: Identify inefficiencies and improve workflows and systems for managing renewals and retention.
8. Enablement Partnership: Collaborate with CS enablement to integrate policies and processes into business routines.

What you'll need to be successful:

• Bachelor’s degree in business, data analytics, finance, or related field.
• 7+ years in a GTM or GTM Operations role in SaaS.
• 5+ years in forecasting, customer success analytics, or revenue operations.
• Proficiency in data analytics tools (e.g., Domo, Tableau, SQL, Power BI, Excel).
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
• Strong analytical, problem-solving, and communication skills.
• Ability to translate complex data into actionable strategies.
• Exceptional data visualization and storytelling skills.

Benefits & Compensation:

• Salary range of $116,000-$174,000, based on skills and experience.
• Comprehensive medical benefits, 100% paid for employees.
• 401k with matching, equity options, unlimited PTO, and company holidays.
• Wellness initiatives and a focus on equitable pay.

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DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.