CS Strategy & Operations Leader — AMER

Anaplan; Minneapolis (MN); Hybrid; USD 124,000 - 178,000; Full time

Job summary

Anaplan seeks a senior leader to shape Customer Success Operations for the AMER region. You will craft day-to-day operating models, enable post-sales teams to hit ambitious revenue goals, and translate complex data into executive-level strategy and automated action.

You will drive proactive diagnostics, oversee complex post-sales processes, and partner with Sales, Product, GTM Analytics, and Enablement to align on strategic outcomes.

Qualifications

• 8+ years in Revenue/Business Operations, Customer Success Operations, or analytical strategic roles in a fast-paced SaaS company.
• Systems thinker with scalable process design and data-driven problem diagnosis.
• Executive presence with the ability to advise VP/SVP leadership and motivate post-sales teams.
• Deep forecasting, pipeline management, health scoring, and go-to-market modeling experience including capacity planning.

Responsibilities

• Lead AMER post-sales initiatives to dramatically improve productivity, forecast accuracy, and pipeline visibility.
• Partner with cross-functional leadership to scale operations and achieve churn/expansion targets.
• Act as a change agent, introducing new tools, technologies, and methodologies.
• Own the operational rhythm, monitor post-sales pipeline metrics, and drive revenue forecasting.

Skills

Strategic leadership

Forecasting

Executive presence

Data-driven

GTM analytics

Operational agility

GRIT

Project management

Tools

Salesforce

Gainsight

Job description

Anaplan seeks a senior leader to shape Customer Success Operations for the AMER region. You will craft day-to-day operating models, enable post-sales teams to hit ambitious revenue goals, and translate complex data into executive-level strategy and automated action.

You will drive proactive diagnostics, oversee complex post-sales processes, and partner with Sales, Product, GTM Analytics, and Enablement to align on strategic outcomes.