Strategic Senior Manager, Customer Success Operations (AMER)

Anaplan; New York (NY); Hybrid; USD 154,000 - 209,000; Full time

Job summary

Anaplan Inc. in New York, NY, is seeking a Sr. Manager, Customer Success Strategy & Operations to lead AMER post-sales ops, forecast and pipeline initiatives.

You will partner with Customer Success leadership to transform post-sales processes, enable proactive actions, and drive data-driven decisions at executive levels. We value strategic thinkers with 8+ years in Revenue/CS Ops, hands-on forecasting, CRM/Gainsight expertise, and strong cross-functional leadership.

Qualifications

• 8+ years of experience in Revenue/Business Operations, Customer Success Operations, or analytical strategic roles.
• Proven ability to diagnose root causes with data, not just report on indicators.
• Executive presence with leadership to engage VP/SVP-level stakeholders.

Responsibilities

• Architect and lead AMER-wide post-sales initiatives to improve productivity, forecast accuracy, and pipeline visibility.
• Oversee complex post-sales processes, tools, and data integrity in CRM/related systems.
• Drive post-sales forecasting, renewal health scores, and risk mitigation workflows.
• Foster cross-functional collaboration with Sales, Product, GTM Analytics, and Enablement to align on initiative delivery.

Skills

8+ years

Systems thinker

Executive presence

Forecasting

Technical acumen

Operational agility

GRIT

Project management

Tools

Salesforce

Gainsight

Job description

Anaplan Inc. in New York, NY, is seeking a Sr. Manager, Customer Success Strategy & Operations to lead AMER post-sales ops, forecast and pipeline initiatives.

You will partner with Customer Success leadership to transform post-sales processes, enable proactive actions, and drive data-driven decisions at executive levels. We value strategic thinkers with 8+ years in Revenue/CS Ops, hands-on forecasting, CRM/Gainsight expertise, and strong cross-functional leadership.