CS Repair Technician

Micro-Trak Systems, Inc.; Mankato, Northern (MN, KY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Micro-Trak Systems, Inc. seeks a CS Repair Technician to support customers with technical assistance, process warranty claims, service and repair customer systems, and document activities for satisfaction and traceability.

You will analyze repairs, perform phone diagnoses, enter orders in ERP, and coordinate with Sales, Materials, Quality, and Manufacturing to resolve issues while upholding ISO 9001 standards.

Qualifications

• High school diploma or equivalent and 2+ years of electronics experience required.
• Strong communication, teamwork, and problem-solving abilities.
• Ability to work with minimal supervision across multiple departments.
• Experience with electronics repair and product troubleshooting.

Responsibilities

• Repair customer equipment (warranty and non-warranty) and provide phone diagnosis.
• Process sales orders and confirmations in the ERP system.
• Deliver excellent customer service with in-depth product knowledge.
• Report quality concerns and participate in root cause analysis.
• Coordinate issues between sales, materials, quality and manufacturing.
• Enter service data into CRM/GS for tracking and reporting.
• Assist Sales and Engineering with product testing and troubleshooting.

Skills

Oral communication

Written communication

Attention to detail

Time management

Organizational skills

Independent work

Interpersonal skills

Mechanical/electronic assembly

ESD handling

Soldering/PCB skills

Test instruments use

Windows PC basics

Education

High school diploma or equivalent

Tools

Test instruments

PC hardware/Windows

Job description

CS REPAIR TECHNICIAN Tech Writer 2026-05-14T09:44:59-05:00

Position Overview

The purpose of this position is to provide customers with technical support/actions. Additional duties include processing of warranty claims/servicing/repair of customer systems and document data as it relates to customer satisfaction, call logs, warranty, and service activities.

Essential Duties and Responsibilities:

• Partners with the Sales team to provide customers with technical support/actions.
• Completes and analyzes required repairs (warranty/non warranty) on customer equipment as needed, along with providing phone diagnosis of these systems as applicable.
• Enters sales orders into ERP computer system in relation to customer service processing needs and related points, processing customer confirmations at time of entry and or as needed.
• Provides effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.
• Identifies, reports, and works to address quality concerns/nonconformities through failure analysis in relation to product deficiencies/failures.
• Coordinates issues/needs between sales, materials, quality and manufacturing management and other personnel as needed.
• Enters data into CRM GS database for tracking/reporting data as it relates to customer satisfaction, call logs, warranty and or service activities.
• Assists Sales and Engineering on new product research through in-house/field testing, environmental and troubleshooting per customer requirements and market trends.
• Observes and supports as applicable to this position/department pertinent ISO 9001:2015 standards (9.1.2, 9.1.3, 10.2).

Competencies:

• Strong oral and written communication skills, detail oriented, time management and organizational skills.
• Ability to work with minimal supervision and to interact with all departments in a professional manner.
• Well-developed interpersonal skills. Ability to get along well with diverse personalities, tactful, mature, and flexible both inside and outside the company.
• Ability to perform mechanical and electronic device assembly / disassembly.
• Skilled in the best practices of ESD control and electronic device handling best practices.
• Skilled in the best practices for soldering electronic PCB assemblies and wiring.
• Ability to use common test instruments and equipment.
• Working knowledge of PC and Microsoft Windows environment and common office applications.

Required Education and Experience:

High school diploma or equivalency and 2+ years of experience in electronics or related field required.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment and a manufacturing setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, and calculators. While on the floor, you may be subject to loud noises.

Physical Demands:

The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.