Computer Repair Technician

Csat Solutions; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

CSAT Solutions LP is seeking a Computer Repair Technician in Houston to handle repair workflows, from diagnosing to reassembly. The role requires basic computer skills, familiarity with tools, and the ability to follow procedures in a fast-paced shop.

Responsibilities include inspecting, repairing, and testing units, installing software, and documenting findings. The successful candidate will contribute to quality goals and learn new processes in a team-driven setting.

Qualifications

• High school diploma or equivalent.
• Basic familiarity with computer use.
• Intermediate English abilities.
• 1 year of assembly/disassembly experience with laptop, computer and/or technology components.
• Experience using hand power tools.
• Intermediate knowledge of computer hardware.
• Familiarity with continuous improvement methods.
• Ability to follow documented procedures and work under supervision.

Responsibilities

• Reviews customers’ complaints to determine details of unit problems.
• Disassembles units to examine parts for wear or defects using hand/power tools.
• Conducts diagnosis of problems according to customers’ complaints.
• Communicates about unit operation, maintenance, or requests for advanced repair.
• Repairs units using hand or power tools and measuring devices.
• Reassembles units after repairs or part replacements.
• Analyzes equipment performance and runs basic tests.
• Cleans or adjusts mechanical parts to maintain efficiency and prevent breakdowns.
• Inspects units for cosmetic defects and reports findings.
• Installs and configures new equipment and software as required.
• Reads specifications or user manuals to determine settings.
• Places orders for additional parts needed for repairs.
• Reinstalls software or adjusts settings to fix malfunctions.
• Compares findings with customer reports and informs call center of failures.
• Learns and uses new processes and procedures.
• Responsible for meeting ISO 9001 and/or other quality system requirements.
• May perform other duties as assigned.

Skills

Hand tool usage

Teamwork

Ability to follow procedures

Fast-paced environment

Education

High school diploma

Basic familiarity with computer use

Intermediate English abilities

1 year assembly/disassembly experience with laptop/computer components

Experience using hand power tools

Intermediate knowledge of computer hardware

Familiarity with continuous improvement methods

Ability to follow documented procedures

Tools

Hand power tools

Computer hardware diagnostic tools

Job description

Career Opportunities with CSAT Solutions LP

A great place to work.

Careers At CSAT Solutions LP

Share with friends or Subscribe!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

CSAT Solutions is currently seeking qualified candidates to fill the role of a Computer Repair Technician. This position will require the candidate to have some knowledge of computer components.

Role and Responsibilities

• Reviews customers’ complaints to determine details of unit problems
• Disassembles units to examine parts, for wear or defects, using hand or power tools and measuring devices
• Conducts diagnosis of problems according to customers’ complaints
• Communicates concerning unit operation, maintenance, or requests approval for advanced repair to appropriate parties
• Repairs units according to requirements, using hand or power tools and measuring devices
• Reassembles units after making repairs or replacing parts
• Analyzes equipment performance assess unit functioning (includes running basic tests)
• Cleans, or adjusts mechanical parts to maintain units’ operating efficiency and to prevent breakdowns or repeat returns for repair
• Inspects units for cosmetic defects and reports findings in shop floor system
• Installs and configures new equipment, including operating software or peripheral equipment as required
• Reads and researches specifications, such as service guides, or user manuals, to determine unit settings or adjustments
• Places orders for any additional parts needed for repairs
• Reinstalls software programs or adjust settings on existing software to fix machine malfunctions
• Compares findings with the customer’s reported problem and advises customer call center of failures found
• Learns and uses new processes and procedures
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• May perform other duties as assigned

Education, Training and Skills

• High school diploma or equivalent required
• Basic familiarity with computer use required
• Intermediate English abilities required
• 1 year of assembly/disassembly experience preferred with laptop, computer and/or technology component repair, preferred
• Experience using hand power tools
• Intermediate knowledge of computer hardware
• Familiarity with continuous improvement methods preferred
• Must be able to work in a fast-paced team environment with close supervision
• Ability to follow documented procedures, standards and policies

Working Conditions and Essential Abilities & Functions

• Warehouse environment (may not be climate-controlled)
• Lift/carry up to 20 lbs.
• Push/pull up to 10 lbs.
• Frequent sitting, bending, and twisting
• Occasional stooping or crouching
• Use of small hand tools

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status #hireCSAT