CS Ops Lead: Build the Post-Sales Backbone

TENEX.AI; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid in-office schedule

Relocation package

Job summary

TENEX.AI is hiring a Manager, Customer Success Operations to own the data, tooling, and operating cadence that power post-sales teams. You’ll partner across CS, RevOps, Finance, and SOC delivery and report to the VP of Customer Success.

You’ll build the reporting backbone, drive health scoring, surveys, and governance, and enable scalable Customer Success operations at TENEX.AI, a fast-growing AI-native security company.

Qualifications

• 5+ years in CS/Revenue Operations or CS analytics in a B2B SaaS or managed services.
• Experience owning a CS platform end-to-end (Gainsight, Velaris, Planhat, or similar).
• Proven track record building operational infrastructure at scale.

Responsibilities

• Define metric requirements with leadership and build dashboards as the single source of truth for post-sales.
• Own the CS platform end-to-end: requirements, implementation, and production administration.
• Operationalize health scoring, engagement lifecycle, and renewal triggers.
• Own Salesforce data model for CS and ensure data quality across systems.
• Build automation and reporting packs for leadership reviews and planning.

Skills

CS Operations

Analytics

Salesforce Admin

Data Governance

Dashboards

Tools

Gainsight

Velaris

Planhat

Salesforce

Job description

TENEX.AI is hiring a Manager, Customer Success Operations to own the data, tooling, and operating cadence that power post-sales teams. You’ll partner across CS, RevOps, Finance, and SOC delivery and report to the VP of Customer Success.

You’ll build the reporting backbone, drive health scoring, surveys, and governance, and enable scalable Customer Success operations at TENEX.AI, a fast-growing AI-native security company.