Operations & IT Specialist

The Flex Co.; Los Angeles (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

The Flex Co. in Venice, CA is seeking a full-time Operations & IT Specialist to support IT systems, office operations, and facilities. The role involves hardware provisioning, software access, AI-enabled optimizations, and vendor coordination to keep our startup running smoothly.

With 3+ years of IT/ops experience, you will maintain security, drive process improvements, and help scale our infrastructure for growth in a dynamic environment.

Qualifications

• 3+ years of IT support / Operations experience in a professional environment.
• Deep technical knowledge of operating systems, email platforms, software provisioning, and hardware configuration.
• Familiar with AI tools to improve day-to-day productivity, documentation, and troubleshooting.
• Strong service mindset with a proactive approach to solving problems.
• Extremely detail-oriented with ability to draw insights to inform decisions.
• Strong working knowledge of Google Workspace (admin-level a plus).
• Experience managing account access and credentials with a password manager (1Password).

Responsibilities

• Manage technology upgrades, system rollouts, process improvements, and audits of software licenses.
• Execute onboarding and offboarding: provisioning hardware and software access.
• Troubleshoot desktop, connectivity, and application issues.
• Maintain internal resources, including the company wiki and blog.
• Secure and monitor network infrastructure; implement IT security best practices.
• Evaluate and implement AI tools and automations to improve systems integrations and workflows.
• Oversee daily office operations to maintain a safe, clean, and productive workplace.
• Manage product inventory, including reordering, shipping, and receiving stock.
• Coordinate facilities vendors and negotiate to optimize costs and service levels.
• Organize workspace setups and occasional office moves or reconfigurations.
• Plan and execute company events and other marketing activities.
• Perform other duties as assigned.

Skills

IT support

Office operations

AI tools usage

Google Workspace

Asana

Onsite facilities management

Tools

Asana

1Password

Google Workspace

Job description

Flex is looking for a full-time Operations & IT Specialist eager to take on a wide scope of responsibilities in a fast-paced startup environment. You should be tech-savvy and comfortable setting up hardware, provisioning software applications, troubleshooting issues, and maintaining secure network infrastructure. At the same time, you’ll play a key role in general office and facilities management, ensuring our day-to-day business operations run smoothly and efficiently.

We’re seeking a self-starter who learns quickly, thrives in dynamic settings, and is excited to make an impact on day one. In this role, you’ll help streamline the management of our IT infrastructure and assets, interface internally across multiple functions to support our technical and business operations, and gain broad exposure to position our people and business for growth.

Salary range: $75 - 95k per year, commensurate with experience and equity stock options.

Responsibilities

IT Support & Systems Administration

• Manage technology upgrades, system rollouts, process improvements, and periodic audits of software licenses balancingsecurity withoperational efficiency
• Execute onboarding and offboarding processes: provisioning hardware (laptops & peripherals) andsoftware access (apps & local servers)
• Troubleshoot common desktop,connectivity, and application issues
• Maintain and update internal resources, including the company wiki, domain hosting, and blog
• Secure and monitor network infrastructure; implement IT security best practices and protocols
• Evaluate and implement AI tools and automations to improve systems integrations and workflows, with attention to data security and access considerations

Office & Business Operations

• Oversee daily office operations to maintain a safe, clean, and productive workplace environment
• Manage product inventory, including reordering, shipping, and receiving of stock
• Serve as point of contact for facilities vendors in coordinationwith Business Operations
• Evaluate purchasing decisions and negotiate with vendors to optimize costs and service levels
• Organize workspace setups, seating assignments, and occasional office moves or reconfigurations
• Supportplanning andexecution of company events and other marketing activities
• Perform other duties as assigned

Requirements

• 3+ years of IT support / Operations experience in a professional environment
• Deep, technical knowledge of operating systems, email platforms, software provisioning, andhardware configuration
• Comfortable using AI tools (e.g., ChatGPT, Claude) to improve day-to-day productivity, documentation, and troubleshooting, with familiarity integrating AI tools and automations into existing business systems and account workflows a strong plus
• Strong service mindsetwith a proactive approachtosolving problems
• Extremely detail-oriented with the ability todraw insights toinform decisions
• Strong working knowledge of Google Workspace (admin-level a plus)
• Comfortable managing account access and credentials in a password manager (we use 1Password)
• Experience with Asana or similar project management tools
• Experience managing office operations or facilities is a strong advantage
• Ability to work onsite at our Venice, CA office 2-3days per week required, with occasional evening or weekend availability to support urgent facilities needs or office events

In 1 month, you will:

• Familiarize yourself with Flex’s products, services, and customer needs
• Learn our IT systems, onboarding workflows, and critical operational processes
• Familiarize yourself with existing service agreements (cleaning, maintenance, utilities, office supply vendors.)
• Meet and build rapport with your teammates and cross-functional stakeholders
• Begin responding to IT support requests and assisting employees

In 3 months:

• Successfully onboard your first new hire, managing all technical and workspace setup requirements
• Update the company wiki to reflect current organizational structure and resources
• Perform routine maintenance on company hardware and coordinate e-waste recycling
• Review and recommend updates to policies for workspace usage, access, and safety protocols

In 6 months:

• Fully supportthe day-to-day operations of our headquarters office in Venice, CA
• Create and update existing procedure documents for opening/closing the office, emergency contacts, vendor escalation paths, and maintenance protocols
• Conduct a comprehensive audit of software permissions and security measures across core systems
• Identify and drive cost savings by eliminating stale or underused applications
• Support cross-functional initiatives and projects, such as improvements to the engineering tech stack or workplace enhancements
• Assist in the planning andexecution of company-wide events and gatherings.