CS/IT Student Success Advocate & Outreach Leader

Commonwealth of VA Careers; Harrisonburg (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

James Madison University is seeking a full-time, 12-month Student Advisor and Outreach Coordinator in the Computer Science department to support undergraduate CS and IT students through developmental advising, proactive retention efforts, and community-building programs. The role emphasizes collaboration with department leadership and campus partners to enhance student success.

The position combines one-to-one advising with program coordination, outreach initiatives, and data-informed

Qualifications

• Bachelor's degree required.
• Experience advising undergraduate students and supporting student success.
• Ability to manage confidential information and work independently or collaboratively.
• Proficiency with office and communication technologies.
• Experience with student-information, advising, web-content, and reporting systems.
• Commitment to access, belonging, and academic success for diverse students.
• Strong written and verbal communication, organization, and problem-solving skills.

Responsibilities

• Provide developmental academic advising to CS and IT students.
• Develop academic plans addressing Gen Ed, major, and degree requirements.
• Participate in transfer and orientation programs.
• Monitor progress and proactively reach out to students.
• Support students facing academic difficulty and develop improvement plans.
• Coordinate the IT Ambassador Program and related activities.
• Plan outreach events and prospect visits to schools and programs.
• Attend recruiting events and maintain current prospective-student content.
• Organize welcome, transition, and retention activities for new and returning students.
• Maintain confidential advising records and contribute data for reporting.

Skills

Academic advising

Student support

Program coordination

Data management

Communication

Team collaboration

Education

Bachelor's degree

Master's degree (preferred)

Tools

Office software

Student-information systems

Web-content management

Job description

James Madison University is seeking a full-time, 12-month Student Advisor and Outreach Coordinator in the Computer Science department to support undergraduate CS and IT students through developmental advising, proactive retention efforts, and community-building programs. The role emphasizes collaboration with department leadership and campus partners to enhance student success.

The position combines one-to-one advising with program coordination, outreach initiatives, and data-informed