CS Account Manager - Dedicated

Paragon Leasing L.P.; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Vision, Dental, and Life Ins.

401(k) retirement plan

Job summary

Paragon Leasing L.P. in Coopersville, MI, seeks a National Logistics Account Manager to ensure truckload coverage for customer-awarded freight and to secure additional opportunities.

The role focuses on growth and retention of dedicated opportunities, coordinating with internal teams to optimize capacity and service. You will be the single point of contact for assigned customers, build strong relationships, track shipments, and resolve issues to achieve on-time performance of 95% or better.

Qualifications

• 3+ years in business development, sales, or transportation operations.
• Ability to handle high volumes of inbound/outbound email and understand capacity and network.
• Extremely organized and able to communicate across multiple stops/deliveries.

Responsibilities

• Communicating with assigned customer base as the single point of contact and build relationships
• Working with other internal departments to balance capacity and freight including teams of analysts
• Soliciting additional freight opportunities that eliminate empty miles when necessary
• Researching and attempting to remedy service issues daily
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
• Relaying excess load availability to Brokerage and Rail divisions
• Reviewing EDI data for accuracy before releasing verifications to the customer
• Responsible for close oversight of all internal activities that impact service obligations
• Maintaining key carrier performance indicators
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

Skills

Relationship building

Negotiation

Data analysis

Scheduling

Team coordination

Tools

AS/400

Excel

Job description

Department: Operations

Job Description: JOB SUMMARY : The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.

Please note this role is located in Coopersville, Michigan.

KEY RESPONSIBILITIES:

• Communicating with assigned customer base as the single point of contact and build relationships
• Working with other internal departments to balance capacity and freight including teams of analysts
• Soliciting additional freight opportunities that eliminate empty miles when necessary
• Researching and attempting to remedy service issues daily
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
• Relaying excess load availability to Brokerage and Rail divisions
• Reviewing EDI data for accuracy before releasing verifications to the customer
• Responsible for close oversight of all internal activities that impact service obligations
• Maintaining key carrier performance indicators
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

MINIMUM QUALIFICATIONS:

• 3+ years of experience in business development, sales, or transportation operations
• Intermediate proficiency in Microsoft Excel functions
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network
• Extremely organized and communicative multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities

PREFERRED QUALIFICATIONS:

• Ability to service multi-million-dollar accounts, support new and existing sales opportunities
• Experts in specific KPI contract details per client and awards
• Some familiarity with AS/400 operating system

SKILLS & ABILITIES:

• Critical thinking
• Root cause identification
• Problem solving
• Goal setting
• KPI monitoring
• Customer service
• Business solicitation
• Negotiation
• Relationship building
• Scheduling
• Project management
• Data analysis
• Effective communication
• Teamwork

Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan an

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.