Account Manager

Paycom; Plymouth (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Telehealth

New Vehicle Supplier Discounts

Zero-dollar-out-of-pocket medical plan

Job summary

United Road is seeking an Account Manager to oversee key customer relationships and drive service excellence across the network. You will coordinate with OEMs, dealers, and brokers to design solutions that meet complex transportation needs.

The role requires strong communication, robust organizational skills, and an analytical approach to improve profitability. This is a full-time, on-site position based in Plymouth, MI with a focus on customer satisfaction and operational efficiency.

Qualifications

• Customer service orientation with a focus on building lasting relationships.
• Strong communication, both written and verbal, with diverse stakeholders.
• Excellent organizational skills and attention to detail.
• Analytical mindset with problem-solving abilities.

Responsibilities

• Manage key customer relationships and ensure service excellence.
• Serve as primary liaison between customers and third-party broker networks.
• Collaborate cross-functionally with national customers, vendors and internal teams.
• Identify opportunities to grow revenue and improve profitability.

Skills

Customer Service Orientation

Communication

Organizational Skills

Analytical Skills

Technical Proficiency

Education

College degree or five years of customer service experience

Job description

About United RoadUnited Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.Account ManagerThe Account Manager is responsible for managing key customer relationships, ensuring service excellence, and identifying opportunities for growth and operational improvement. This role involves cross-functional collaboration, proactive communication, and hands-on problem-solving to meet customer expectations and drive results. Account Managers act as the primary point of contact for customers, working closely with internal and external partners to deliver high-quality logistics solutions. This role requires strong knowledge of car hauling transportation and logistics operations, including working with OEMs, auctions, and dealer networks.Key ResponsibilitiesCustomer Relationship ManagementBuild and maintain strong customer relationships to ensure satisfaction and retention.Act as the primary liaison between customers and third-party broker networks for effective communication and issue resolution.Cross-Functional CollaborationWork with national customers, vendors, and internal teams to design and execute solutions for complex requirements.Collaborate with claims management personnel to resolve issues efficiently.Revenue Growth and ProfitabilitySeek opportunities to grow revenues and improve profitability.Analyze spot-buy opportunities and assign rates to balance business gain with desired profitability.Quality and Performance ManagementInvestigate quality issues and discrepancies, suggesting corrective actions and working with stakeholders to resolve them.Review customer KPI reports and address areas of concern.Pricing and BidsEnter RFQ opportunities in Salesforce and manage the bid process.Coordinate with the Pricing team for spot buys and special move requests.Follow up on bid status and ensure all opportunities are logged accurately.Lead the preparation and delivery of Quarterly Business Reviews (QBRs), including gathering performance data, identifying trends, and creating presentations to highlight value delivered and opportunities for improvement.Inventory ManagementConduct daily reviews of on-hold inventory, dwell times, and ground counts.Communicate with terminals and operations teams to ensure SLA compliance and inventory accuracy.Customer MeetingsLead and schedule regular meetings with customers, preparing agendas and action plans.Work with operations and regional managers to address delays and provide solutions.Document and communicate meeting outcomes, logging notes in Salesforce and escalating issues as necessary.CommunicationInternal: Proactively communicate urgent issues, provide weekly updates on account status.Customer: Proactively communicate with customers, acknowledging inquiries and ensuring timely follow-ups.Skills and QualificationsCustomer Service Orientation: Passion for exceptional service and long-term relationship building.Communication Skills: Effective oral and written communication with diverse stakeholders.Organizational Skills: Highly organized and detail-oriented, capable of managing multiple tasks.Analytical Skills: Strong problem-solving skills, with the ability to evaluate alternatives and make decisions.Technical Proficiency: Proficient in Microsoft Office (Excel) and routing or dispatching systems.Experience: College degree or five years of customer service experience, preferably in transportation, logistics, or carrier management. Experience in the remarketed automotive industry is a plus.Location: Plymouth, MI (this is not a hybrid role)Why Join United Road?Dynamic Work EnvironmentJoin a fast-paced, innovative team that values collaboration and continuous improvement.Career Growth OpportunitiesOpportunities for professional development and career advancement.If you are a proactive and experienced account manager passionate about customer satisfaction and business growth, we invite you to apply for this exciting opportunity at United Road.United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.Health & WellnessBCBS PPO Medical with TelehealthDelta DentalNVA VisionCompany Paid Life and AD&DSupplemental LifeDependent LifeShort-Term DisabilityEmployee Assistance Program (EAP)New Vehicle Supplier DiscountsFinancial Benefits401(k) with Company MatchWork-Life BalancePTO Program (Vacation, Sick, Personal, Jury, Bereavement)6 Paid Holidays