CS Account Manager - Sales Support

Stevens Transport; Springdale (AR); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Stevens Transport is seeking a National Logistics Account Manager to ensure truckload coverage for awarded freight and secure new opportunities. You will grow dedicated accounts, maintain service quality, and collaborate with internal teams to balance capacity and freight across the network.

Responsibilities include tracking shipments, handling last-minute requests, and ensuring on-time performance through close coordination with Brokerage and Rail divisions.

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.

Responsabilités

• Serve as the single point of contact for assigned customers and build relationships.
• Coordinate with internal teams to balance capacity and freight.
• Solicit additional freight opportunities to reduce empty miles.
• Track shipments and ensure on-time performance at 95% or higher.
• Provide remedies for service issues and maintain data accuracy.
• Manage bookings and resolve delays or billing questions.

Connaissances

Relationship building

Negotiation

Data analysis

KPI monitoring

Project management

Customer service

Scheduling

Teamwork

Communication

Problem solving

Outils

Microsoft Excel

AS/400

Description du poste

Department:OperationsJob Description:JOB SUMMARY: The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.KEY RESPONSIBILITIES:Communicating with assigned customer base as the single point of contact and build relationshipsWorking with other internal departments to balance capacity and freight including teams of analystsSoliciting additional freight opportunities that eliminate empty miles when necessaryResearching and attempting to remedy service issues dailyTracking and tracing shipments and providing superior service record with on-time performance for 95% or betterRelaying excess load availability to Brokerage and Rail divisionsReviewing EDI data for accuracy before releasing verifications to the customerResponsible for close oversight of all internal activities that impact service obligationsMaintaining key carrier performance indicatorsNavigating all customer requests including those that may come last-minute upon the supply chain delivery timelinesManagement of bookings and provide resolution of delayed pickup/delivery, billing, etc.MINIMUM QUALIFICATIONS:3+ years of experience in business development, sales, or transportation operationsIntermediate proficiency in Microsoft Excel functionsAbility to handle high volumes of inbound/outbound email and understanding capacity and networkExtremely organized and communicative multiple stop deliveries.Ability to perform in a deadline-driven environment with rapidly changing prioritiesPREFERRED QUALIFICATIONS:Ability to service multi-million-dollar accounts, support new and existing sales opportunitiesExperts in specific KPI contract details per client and awardsSome familiarity with AS/400 operating systemSKILLS & ABILITIES:Critical thinkingRoot cause identificationProblem solvingGoal settingKPI monitoringCustomer serviceBusiness solicitationNegotiationRelationship buildingSchedulingProject managementData analysisEffective communicationTeamworkPHYSICAL DEMANDS:Prolonged periods sitting at a desk and working on a computerRegular use of hand and finger dexterityWork Experience:3+ years of experience in business development, sales, or transportation operationsWorkshift:Education:In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.