Crypto Voice Experience Specialist — 24/7, 6-Month Contract

Kraken; United States; Remote; USD 27,000 - 37,000; Full time

Job summary

Kraken is seeking a frontline Voice specialist to support high-value clients in a fast-paced environment. You will answer inbound calls, guide customers through Kraken products, and resolve issues end-to-end, delivering a high-touch service.

This fixed-term role runs for 6 months in Mexico, with a 24/7 rotating schedule and opportunities to deepen crypto product knowledge. Fluency in English and Spanish is essential, with Portuguese being a plus.

Qualifications

• Experience delivering a high-touch, 5-star service in a fast-paced environment.
• Fluency in English and Spanish; Portuguese a plus.
• Willingness to work a 24/7 rotating shift including evenings and weekends.

Responsibilities

• Answer inbound Voice calls with friendly, professional service, drive quick, accurate resolutions
• Clarify client goals, educate on Kraken products, and guide funding, trading, and account activities
• Test new products and features to develop end-to-end resolution expertise
• Build client relationships, identify growth opportunities and connect clients with Kraken products
• Achieve goals with your manager, contribute to team discussions and 1:1s, provide feedback to improve client experience

Skills

Customer service

Bilingual English/Spanish

Time management

Attention to detail

Communication

Tools

Zendesk

Job description

Kraken is seeking a frontline Voice specialist to support high-value clients in a fast-paced environment. You will answer inbound calls, guide customers through Kraken products, and resolve issues end-to-end, delivering a high-touch service.

This fixed-term role runs for 6 months in Mexico, with a 24/7 rotating schedule and opportunities to deepen crypto product knowledge. Fluency in English and Spanish is essential, with Portuguese being a plus.