Crypto Tax Support Specialist – Seasonal

The Bitcoin Street Journal; United States; Remote; USD 57,000 - 81,000; Full time

Benefits offered by this job

Fully distributed team

Job summary

CoinTracker, a fully distributed crypto tax and portfolio platform, seeks a seasonal customer-support specialist to help users during peak tax season. You will resolve wallet, exchange, and tax-reporting inquiries with clear, actionable guidance and collaborate with cross-functional teams.

Applicants should have 3+ years in customer support with crypto experience and strong written communication. This seasonal role runs Jan 11, 2027 to Apr 15, 2027, with a $50/hour rate.

Qualifications

• 3+ years in customer support, with exposure to technical support.
• Extensive understanding of crypto, including wallet, exchange, and tax-reporting issues.
• Clear, empathetic written communication that makes complex topics understandable.
• Creative problem solving and ability to handle unfamiliar issues in ambiguity.
• Dependable ownership, follow-through, and ability to meet seasonal schedule and processes.

Responsibilities

• Own customer inquiries in the support queue through clear, empathetic written communication and dependable follow-through.
• Investigate crypto wallet, exchange, and tax-reporting issues using crypto knowledge, evidence, and deductive reasoning.
• Test reasonable hypotheses in an ambiguous environment and communicate next steps without confusing customers.
• Partner with Support teammates and leads, and involve Product or Engineering when deeper investigation is needed.
• Meet agreed service-level, quality, and customer-satisfaction targets; document recurring issues and suggest improvements.

Skills

Crypto knowledge

Written communication

Creative problem solving

Ownership

Team collaboration

Tools

Zendesk

Job description

CoinTracker, a fully distributed crypto tax and portfolio platform, seeks a seasonal customer-support specialist to help users during peak tax season. You will resolve wallet, exchange, and tax-reporting inquiries with clear, actionable guidance and collaborate with cross-functional teams.

Applicants should have 3+ years in customer support with crypto experience and strong written communication. This seasonal role runs Jan 11, 2027 to Apr 15, 2027, with a $50/hour rate.