Crypto Tax Support Specialist (Seasonal)

CoinTracker; United States; Remote; USD 57.000 - 81.000; Vollzeit

Zusammenfassung

CoinTracker in a fully distributed team is seeking a customer-support specialist to help crypto users during tax season. You will resolve complex wallet, exchange, and tax-reporting questions with clear, empathetic communication.

This role emphasizes ownership, collaboration with Product and Engineering, and the ability to document recurring issues to improve the product and workflows. Cryptocurrency knowledge is essential, and Zendesk experience is a plus.

Qualifikationen

• 3+ years in customer support, with exposure to technical support.
• Extensive understanding of crypto, including wallet and exchange issues.
• Clear, empathetic written communication that makes complex topics understandable.
• Creative problem solving in ambiguous environments.
• Dependable ownership and ability to follow seasonal schedules.

Aufgaben

• Own customer inquiries in the support queue through clear, empathetic written communication and dependable follow-through.
• Investigate crypto product, wallet, exchange, and tax-reporting issues using evidence and deductive reasoning.
• Work through unfamiliar problems in an ambiguous environment, test reasonable hypotheses, and explain next steps clearly.
• Partner with Support teammates and leads, and involve Product or Engineering when issues require deeper investigation.
• Meet agreed service-level, quality, and customer-satisfaction expectations throughout the seasonal engagement.
• Document recurring issues and suggest improvements to support workflows, documentation, and the product.

Kenntnisse

Customer support experience

Crypto knowledge

Written communication

Problem solving

Ownership

Tools

Zendesk

Jobbeschreibung

CoinTracker in a fully distributed team is seeking a customer-support specialist to help crypto users during tax season. You will resolve complex wallet, exchange, and tax-reporting questions with clear, empathetic communication.

This role emphasizes ownership, collaboration with Product and Engineering, and the ability to document recurring issues to improve the product and workflows. Cryptocurrency knowledge is essential, and Zendesk experience is a plus.