Crypto Tax Success Associate - Remote (Seasonal)

Coin Ledger, Inc.; St. Louis (MO); Remote; USD 23.000 - 32.000; Teilzeit

Zusammenfassung

CoinLedger is seeking 1-2 seasonal Customer Success Associates to join our remote CX team. You will become an expert on CoinLedger products, troubleshooting issues and delivering excellent support to users.

This contract role is temporary, paid, and offers college credit where applicable, with flexibility in location while requiring at least 30 hours per week. We operate a fully remote team across multiple time zones and expect availability in U.S.

Qualifikationen

• Excellent written and verbal communication skills.
• Fluent English.
• Experience in customer service, preferably remote.
• Track record of success in remote roles and environments.
• Knowledge and experience with cryptocurrency is required.

Aufgaben

• Proactive outreach: welcome new users and provide rapid support via chat and email.
• Boost retention by driving product growth and performance.
• Champion the voice of the user in product development and provide feedback to the team.
• Troubleshoot issues and manage customer relationships and expectations daily.
• Escalate bugs and software improvements to engineering using Slack, Linear, and other tools.

Kenntnisse

Communication skills

English proficiency

Customer service experience

Remote work experience

Time management

Tools

Intercom

Slack

Linear

Jobbeschreibung

CoinLedger is seeking 1-2 seasonal Customer Success Associates to join our remote CX team. You will become an expert on CoinLedger products, troubleshooting issues and delivering excellent support to users.

This contract role is temporary, paid, and offers college credit where applicable, with flexibility in location while requiring at least 30 hours per week. We operate a fully remote team across multiple time zones and expect availability in U.S.