Remote Seasonal Crypto Customer Success Associate

Coinledger; Oregon; Hybrid; USD 23,000 - 32,000; Part time

Job summary

CoinLedger is a remote-first cryptocurrency tax reporting platform seeking 1–2 seasonal Customer Success Associates to join the CX team. You will help onboard users, troubleshoot issues, and ensure a delightful experience as users connect exchanges and wallets.

This temporary, paid contractor role offers flexibility in work location, with a requirement to work in U.S. time zones and at least 30 hours per week, including one weekend day. Start Dec 7, 2026, end Apr 16, 2027.

Qualifications

• Excellent written and verbal communication skills.
• Fluent English proficiency.
• Remote customer service experience preferred.
• Ability to be accountable to yourself and manage your own schedule in a remote environment.
• Knowledge of cryptocurrency or blockchain is required.

Responsibilities

• Proactive Outreach: Welcome new users to CoinLedger, and provide delightful, rapid support to users via Intercom. This includes reading and responding to customer queries via chat and email.
• Boost Retention: Drive product growth and performance by ensuring that customers don't leave the CoinLedger ecosystem.
• Communication: Champion the voice of the user in product development. Use your customer knowledge to provide fearless product feedback and suggestions to the CoinLedger team, and help optimize customer service processes.
• Troubleshoot: Empathize with users, quickly grasp the issues they're facing, and help them overcome difficulties with the software. Maintaining and managing customer relationships and expectations will be an everyday part of the job.
• Product Development: Escalate bugs and software improvements to the engineering team using Slack, Linear, and other tools.

Skills

Excellent written communication

Fluent English

Remote work experience

Customer service experience

Crypto/blockchain knowledge

Job description

CoinLedger is a remote-first cryptocurrency tax reporting platform seeking 1–2 seasonal Customer Success Associates to join the CX team. You will help onboard users, troubleshoot issues, and ensure a delightful experience as users connect exchanges and wallets.

This temporary, paid contractor role offers flexibility in work location, with a requirement to work in U.S. time zones and at least 30 hours per week, including one weekend day. Start Dec 7, 2026, end Apr 16, 2027.