Seasonal Customer Support Specialist (Fully Remote)

CoinTracker; United States; A distancia; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

CoinTracker builds tax and portfolio tools for cryptocurrency, trusted by millions, and is expanding into AI-powered financial planning with Nino. The company is a fully distributed team backed by over $100M in venture capital.

As a Technical Customer Support Specialist, you will assist crypto users during tax season, resolve complex wallet and exchange issues, and help clients meet SLAs, quality metrics, and CSAT targets. You will thrive in a fast-paced, collaborative, mission-driven culture.

Formación

• 3+ years technical customer support experience.
• Strong crypto knowledge and deductive reasoning.
• High agency and collaboration skills.

Responsabilidades

• Provide empathetic support to crypto users during tax season.
• Resolve complex wallet, exchange, and tax-reporting issues.
• Meet service-level, quality, and CSAT targets.

Conocimientos

Crypto knowledge

Deductive reasoning

Collaboration

Descripción del empleo

• Provide empathetic support to crypto users during tax season.
• Resolve complex wallet, exchange, and tax-reporting issues.
• Meet service-level, quality, and CSAT targets.

What We Look For:

• 3+ years technical customer support experience.
• Strong crypto knowledge and deductive reasoning.
• High agency and collaboration skills.
• Fully distributed team.
• Mission-driven culture with major VC backing.

CoinTracker

CoinTracker builds tax and portfolio tools for cryptocurrency, trusted by millions, and is expanding into AI-powered financial planning with Nino. The company is a fully distributed team backed by over $100M in venture capital.