Crypto OTC Client Services Pro | 100% Remote

Veta Virtual; Puerto Rico; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive USD salary

100% remote, LATAM/Europe acceptable

Performance-based incentives

15 paid vacation days + US holidays

Job summary

Veta Virtual is seeking a Client Services Associate for a fintech/cryptocurrency client. This remote, relationship-focused role emphasizes delivering a white-glove experience with strong financial fluency.

You will field client inquiries, educate on crypto basics, facilitate trades, and collaborate with compliance to maintain high standards of accuracy and security. The position offers USD compensation and a flexible, international remote work setup.

Qualifications

• 3+ years of experience in customer service or client relations.
• Basic knowledge of cryptocurrency.
• Strong organizational skills with disciplined procedures in regulated environments.
• Excellent written and verbal communication skills.
• Understanding of risk controls, policies, and procedures.

Responsibilities

• Field inbound calls, texts, and emails from clients and perform outbound outreach.
• Follow compliance policies and SOPs to ensure task accuracy.
• Partner with compliance to report suspicious activity.
• Develop and maintain strong client relationships.
• Educate clients on platform basics, wallets, Bitcoin, and crypto offerings.
• Guide clients through crypto trades via bank wire and ACH.
• Track progress metrics like registration, trading ratios, and average trades.

Skills

Customer service

Communication

Attention to detail

Regulatory compliance

Tools

AI tools

Job description

Veta Virtual is seeking a Client Services Associate for a fintech/cryptocurrency client. This remote, relationship-focused role emphasizes delivering a white-glove experience with strong financial fluency.

You will field client inquiries, educate on crypto basics, facilitate trades, and collaborate with compliance to maintain high standards of accuracy and security. The position offers USD compensation and a flexible, international remote work setup.