Cryogenic Product Lead & NPD Champion

Chart, Inc.; Canton (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Chart, Inc. in Ball Ground, Georgia, seeks a Product Specialist to lead product lines from concept through installation and commissioning, collaborating with engineering, sales, marketing and operations to meet financial, quality and training goals.

The role acts as the primary customer liaison and cross‑functional sponsor for New Product Development, CAPA and warranty processes, while guiding inventory, pricing decisions and sales forecasting to drive market success.

Qualifications

• 3 years of experience in sales, manufacturing, or engineering.
• Ability to educate and explain product functionality, both the "how" and the "why".
• Experience in a self‑directed role and comfortable making decisions independently.

Responsibilities

• Support sales and marketing efforts to maximize sales/market share of products.
• Define customer and tech services training requirements and needs; aid in customer training.
• Lead value engineering efforts through product engineering and CI teams.
• Sponsor New Product Development (NPD) efforts with engineering team.
• Manage warranty claims.
• Lead product related CAPA efforts, as appropriate.
• Assist Product Manager with managing inventory, price exception decisions, orders and sales forecasting.
• Assist Product Manager with development of the strategic plan.
• Utilize the S&OP process to ensure product business needs will be met.

Skills

Customer engagement

Product knowledge

Communication

Decision making

Education

Bachelor's degree in marketing, business management or engineering

Job description

Chart, Inc. in Ball Ground, Georgia, seeks a Product Specialist to lead product lines from concept through installation and commissioning, collaborating with engineering, sales, marketing and operations to meet financial, quality and training goals.

The role acts as the primary customer liaison and cross‑functional sponsor for New Product Development, CAPA and warranty processes, while guiding inventory, pricing decisions and sales forecasting to drive market success.