Product Specialist

Chart, Inc.; Canton (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Chart, Inc. in Ball Ground, Georgia, seeks a Product Specialist to lead product lines from concept through installation and commissioning, collaborating with engineering, sales, marketing and operations to meet financial, quality and training goals.

The role acts as the primary customer liaison and cross‑functional sponsor for New Product Development, CAPA and warranty processes, while guiding inventory, pricing decisions and sales forecasting to drive market success.

Qualifications

• 3 years of experience in sales, manufacturing, or engineering.
• Ability to educate and explain product functionality, both the "how" and the "why".
• Experience in a self‑directed role and comfortable making decisions independently.

Responsibilities

• Support sales and marketing efforts to maximize sales/market share of products.
• Define customer and tech services training requirements and needs; aid in customer training.
• Lead value engineering efforts through product engineering and CI teams.
• Sponsor New Product Development (NPD) efforts with engineering team.
• Manage warranty claims.
• Lead product related CAPA efforts, as appropriate.
• Assist Product Manager with managing inventory, price exception decisions, orders and sales forecasting.
• Assist Product Manager with development of the strategic plan.
• Utilize the S&OP process to ensure product business needs will be met.

Skills

Customer engagement

Product knowledge

Communication

Decision making

Education

Bachelor's degree in marketing, business management or engineering

Job description

“Cooler By Design”- Chart’s principal focus is the design and fabrication of cryogenic equipment; so you can see where we get our tagline from, right? Well, yes and no – see, we think the stuff we design and build is pretty cool too. What’s more, we’re problem solvers. Customers don’t come to Chart with an equipment specification, they come to Chart with a challenge. That’s where you come in, because someone has to figure it out, all the way from conceptual design to installation and commissioning of equipment at site. The applications we service are pretty diverse (and cool) too – from solutions for launching rockets into space; to providing low carbon energy for vehicles, industries and even entire communities; to the preservation of critical human and animal tissue. Pop into a well-known fast food outlet and it’ll likely be Chart equipment supplying your carbonated beverage. If nitro coffee or nitro ice cream is your thing – well, that’s Chart technology too (and it’s also cool)! Interested to learn more? Take a tour ofChart Cityto get a feel of how Chart equipment solutions impact our daily lives.

What Will You Do?

The Product Specialist serves as the technical lead for respective product lines. This position is the primary sponsor for product development and lifecycle management efforts and will work with the Product Engineer to ensure these efforts are successful. Supports the Product Manager in meeting the financial, quality, training and sales goals of respective product lines. This role serves as the point of contact for customers as well as the sales, engineering, marketing, and commercial teams. This position is onsite and is located in Ball Ground, Georgia.

• Support sales and marketing efforts to maximize sales/market share of products
• Define customer and tech services training requirements and needs; aid in customer training
• Lead value engineering efforts through product engineering and CI teams
• Sponsor New Product Development (NPD) efforts with engineering team
• Manage warranty claims
• Lead product related CAPA efforts, as appropriate
• Assist Product Manager with managing inventory, price exception decisions, orders and sales forecasting
• Assist Product Manager with development of the strategic plan
• Utilize the S&OP process to ensure product business needs will be met

Your Physical Work Environment Will Require…

• Office environment providing production factory support, as needed
• May lift up to 25 lbs.
• Frequent sitting, standing, and walking

Your Experience Should Be...

• Bachelor's degree from a four-year college or university with a preferred major in marketing, business management or engineering.
• 3 years of experience in sales, manufacturing, or engineering
• Proven ability to engage with customers in a professional and trustworthy manner
• Proven ability to educate and explain product functionality, both the "how" and the "why"
• Experience working in a self-directed role and comfortable making decisions independently