Crushing & Screening Application Specialist — Field Training

Wagner Equipment Co.; Albuquerque (NM); On-site; USD 73,000 - 101,000; Full time

Benefits offered by this job

PTO plan

Medical, dental, and vision

Life and AD&D Insurance

401K with company contribution up to 7

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU banking benefits

Job summary

Wagner Equipment Co. in Albuquerque, NM is seeking an Application Specialist to diagnose and repair crushing and screening equipment, provide on-site operator training, and support customers and service technicians to boost production, safety, and loyalty.

The role emphasizes problem solving, collaboration with vendors, and conducting training sessions to ensure optimal machine performance and customer satisfaction.

Qualifications

• High School Diploma or GED.
• 1+ years administrative/clerical experience.
• 5+ years customer service experience.
• 1+ years sales experience.
• 1+ years supervisory/management experience.
• 5+ years technical/mechanical experience.
• 5+ years Crushing and Screening experience.

Responsibilities

• Tracks and reports problems to Service, Sales and manufacturers.
• Serves as a liaison between Crushing and Screening service technicians and customers with vendors.
• Communicates effectively with internal and external customers, manufacturers and engineers.
• Meets with Wagner managers to review training needs for service technicians.
• Helps to assess technicians training gaps.
• Provides primary technical support to customers and Wagner service technicians.
• Improves plant production and safety through on-site training.
• Attends product improvement and technical conferences.
• Attends needed classes as provided by vendors to become proficient with the equipment.

Skills

Technical/mechanical experience

Crushing and screening experience

Customer service

Sales experience

Supervisory/management

Administrative/clerical

Education

High School Diploma or GED

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Wagner Equipment Co. in Albuquerque, NM is seeking an Application Specialist to diagnose and repair crushing and screening equipment, provide on-site operator training, and support customers and service technicians to boost production, safety, and loyalty.

The role emphasizes problem solving, collaboration with vendors, and conducting training sessions to ensure optimal machine performance and customer satisfaction.