Crushing and Screening - Application Specialist

Wagner Equipment Co.; Albuquerque (NM); On-site; USD 73,000 - 101,000; Full time

Benefits offered by this job

PTO plan

Medical, dental, and vision

Life and AD&D Insurance

401K with company contribution up to 7

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU banking benefits

Job summary

Wagner Equipment Co. in Albuquerque, NM is seeking an Application Specialist to diagnose and repair crushing and screening equipment, provide on-site operator training, and support customers and service technicians to boost production, safety, and loyalty.

The role emphasizes problem solving, collaboration with vendors, and conducting training sessions to ensure optimal machine performance and customer satisfaction.

Qualifications

• High School Diploma or GED.
• 1+ years administrative/clerical experience.
• 5+ years customer service experience.
• 1+ years sales experience.
• 1+ years supervisory/management experience.
• 5+ years technical/mechanical experience.
• 5+ years Crushing and Screening experience.

Responsibilities

• Tracks and reports problems to Service, Sales and manufacturers.
• Serves as a liaison between Crushing and Screening service technicians and customers with vendors.
• Communicates effectively with internal and external customers, manufacturers and engineers.
• Meets with Wagner managers to review training needs for service technicians.
• Helps to assess technicians training gaps.
• Provides primary technical support to customers and Wagner service technicians.
• Improves plant production and safety through on-site training.
• Attends product improvement and technical conferences.
• Attends needed classes as provided by vendors to become proficient with the equipment.

Skills

Technical/mechanical experience

Crushing and screening experience

Customer service

Sales experience

Supervisory/management

Administrative/clerical

Education

High School Diploma or GED

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Why join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans -401Keligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more

Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Application Specialist’s role is to trouble shoot complicated problems that occur with crushing and screening equipment through diagnosis/repair, personal knowledge and experience, and engineering data in a manner that reflects the company’s vision of working as “One Professional Team.” This function may occur both at customer locations and through distant communications with both customer and Wagner Equipment Company service technicians. Additionally, the Application Specialist will provide on-site training to customer’s equipment operators in which all features and benefits of a machine are demonstrated to customers and operators are instructed in the operation of the purchased or rented machine(s). The goal of this training is to result in increased production, maintenance, safety, and customer loyalty.

Pay Rate: $73,411.91 - $100,944.53 Annually

Pay is based upon education and experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Tracks and reports problems to Service, Sales and manufacturers
• Serves as a liaison between Crushing and Screening service technicians and customers with vendors
• Communicates effectively with internal and external customers, and manufacturers and engineers
• Meets on a regular basis with Wagner Equipment Co. managers to review training needs for the service technicians
• Helps to assess technicians training gaps
• Provides primary technical support to customers and Wagner service technicians
• Improves Crushing and Screening plant production and safety through on-site training
• Attends and participates in product improvement and technical conferences
• Attends needed classes as provided by vendors to become proficient with the equipment listed

• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 1+ years administrative/clerical experience
• 5+ years customer service experience
• 1+ years sales experience
• 1+ years supervisory/management experience
• 5+ years technical/mechanical experience
• 5+ years Crushing and Screening experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft PowerPoint
• Intermediate knowledge of Microsoft Word, Excel, and Outlook

Work Environment:

• Noise: Moderate
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.